Customer Service (remote work )

Path Arc; Blacksburg (VA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading customer service provider is looking for a Customer Service Representative to manage client inquiries and provide product information. The ideal candidate should have experience in customer support and excellent communication skills. This position offers health benefits, flexible hours, and remote work options. Candidates MUST reside in California.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Career advancement opportunities

Flexible hours

Qualifications

• Previous experience in customer support or related field.
• Excellent communication skills over various platforms.
• Basic computer skills.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Customer-focused for positive experiences.

Responsibilities

• Answer client inquiries and provide product information.
• Manage incoming calls, emails, and chats.
• Document customer interactions and account changes.
• Meet and exceed personal and team targets.
• Upsell products as required.

Skills

Customer care

Excellent communication

Multitasking

Time management

Active listening

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)