Customer Service (REMOTE)

Path Arc; Ontario (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service-oriented company is seeking a Customer Service Representative to handle inquiries and ensure a positive customer experience. The role requires strong communication skills and the ability to manage multiple tasks in a remote work environment. Ideal candidates will have previous experience in customer support or sales, be empathetic, and possess excellent time management skills. Benefits include health insurance, flexible hours, and opportunities for advancement.

Benefits

Health Insurance (Dental and Vision included)

Excellent Retirement plan

Tremendous upward mobility

Flexible hours

Student Loan Assistance Programs

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.

Responsibilities

• Answer and manage incoming calls, emails, chats, and voicemails.
• Record, organize and file customer interactions and account changes.
• Strive to meet and go above personal and team target goals.

Skills

Excellent communication skills

Customer service focus

Ability to multitask

Time management

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customersneeds and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and Voicemails
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Abilityto multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (Dental and Vision included)
• Excellent Retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Entirely Remote/Work From Home Only
• Student Loan Assistance Programs