Customer Service (REMOTE)

Path Arc; Oceanside (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service-focused company is seeking a Customer Service Representative to handle client inquiries across multiple platforms. You will provide product information and strive for a positive customer experience while working remotely. Ideal candidates display excellent communication, multitasking abilities, and a customer-first attitude.

Benefits

Health Insurance (Dental and Vision included)

Excellent Retirement plan

Flexible hours

Student Loan Assistance Programs

Qualifications

• Previous experience in customer support or related field.
• Basic computer skills and experience.
• Ability to relay information and answer questions.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Record and file customer interactions.
• Strive to meet personal and team goals.

Skills

Customer care and focus

Excellent communication

Multitasking

Time management

Active listening

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customersneeds and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and Voicemails
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Abilityto multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (Dental and Vision included)
• Excellent Retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Entirely Remote/Work From Home Only
• Student Loan Assistance Programs