Customer Service (REMOTE)

Path Arc; Morgan Hill (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A customer service solutions provider is seeking a customer service representative to engage with clients via calls, emails, and chats. The role focuses on providing informative and empathetic support to resolve customer inquiries. Candidates should have prior experience in customer service and excellent communication skills. This is a remote position with flexible hours and offers health insurance and retirement plans.

Benefits

Health Insurance (Dental and Vision included)

Excellent Retirement plan

Flexible hours

Student Loan Assistance Programs

Qualifications

• Previous experience in customer support or related field is required.
• Ability to listen actively and address customer inquiries.

Responsibilities

• Answer and manage incoming communications from customers.
• Assist customers with inquiries and provide product information.
• Record and organize customer interactions accurately.

Skills

Excellent communication skills

Customer-focused approach

Basic computer skills

Time management

Ability to multitask

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customersneeds and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and Voicemails
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Abilityto multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (Dental and Vision included)
• Excellent Retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Entirely Remote/Work From Home Only
• Student Loan Assistance Programs