Customer Service (Remote)

Path Arc; Millbrae (CA); Remote; USD 40,000 - 50,000; Full time

Job summary

A customer service company is seeking a customer service representative to handle client inquiries, provide product information, and resolve issues empathetically. Responsibilities include managing calls and emails, while qualifications require excellent communication skills and prior customer service experience. This role offers benefits such as health insurance and flexible hours.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Ability to listen actively and relay information.

Responsibilities

• Assess customers’ needs and provide correct answers or troubleshooting.
• Manage incoming calls, emails, chats, and/or voice response systems.
• Record, organize, and file customer interactions.

Skills

Excellent communication skills

Customer-focused

Time management

Ability to multitask

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)