Customer Service Relationship Specialist – Work Remote from Home

The Hartford; Utah; Remote; USD 31,000 - 52,000; Full time

Job summary

A leading insurance company is seeking a Customer Relationship Specialist to work remotely. This role involves promoting self-service capabilities and assisting customers over the phone. The ideal candidate will have a background in customer service and possess strong communication skills. Training will be provided, and the position offers a competitive compensation package along with comprehensive benefits.

Benefits

Medical, Dental, Vision, Life and Disability Insurance

25 days paid time off

Tuition reimbursement

401K

Qualifications

• Demonstrated background in customer service, call center, or retail.
• Fast-paced environment navigation experience.
• Strong attention to detail.

Responsibilities

• Promote digital self-service capabilities.
• Assist customers over the phone.
• Commit to training and work schedule.

Skills

Customer service background

Ability to navigate multiple programs

Problem solving skills

Excellent communication skills

Adaptability

Spanish bilingual

Education

High School Diploma or equivalent

Job description

Overview

Customer Relationship Specialist – Work Remote from Home. Location: Remote Position (Work from Home). Start Date: December 15, 2025. Training is provided: 9 Weeks of Training. Training Hours: 10:30AM - 7:00PM EST. Post Training Hours: 11:30AM - 8:00PM EST.

Responsibilities

• Promote digital self service capabilities.
• Take ownership to ensure that we go above and beyond to service each caller\'s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
• Assist customers over the phone.
• Learn insurance products and processes in training environment.
• Commit to the training and work schedule.
• Maintain a dedicated workspace free from distractions during work and training hours.

Qualifications

• Demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
• Ability to work in a fast-paced, complex environment while navigating multiple programs.
• Problem solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with ability to empathize with customers and colleagues.
• Adaptability.
• High School Diploma or equivalent experience required.
• Spanish bilingual a plus.

Internet

For full-time, occasional, part-time, or remote positions: high speed broadband internet service is required. We do not recommend or support DSL, wireless, Wi-Fi, hotspots, fiber without a modem and satellite; internet provider supplied modem/router/gateway should be hardwired to the Hartford issued computer with an ethernet cable. Minimum speeds: 10 Mbps upload / 100 Mbps download. To confirm speeds, visit speedtest.net from your personal computer.

Benefits

Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. 25 days paid time off in your first full year of service and Paid Holidays. Tuition reimbursement, Student Loan Paydown Program. 401K.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary based on performance, proficiency and demonstrated competencies. Base pay is part of The Hartford’s total compensation package, which may include bonuses, long-term incentives, and other rewards. Annualized base pay range: $31,360 - $51,720.

Equal Opportunity

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age.

Additional Information

We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting skill development early in your career and provide leadership-backed development opportunities.