Customer Service Relationship Specialist – Work Remote from Home

The Hartford; Myrtle Point (OR); Remote; USD 47,000 - 56,000; Full time

Job summary

A leading insurance firm is seeking a Customer Service Relationship Specialist to work remotely from home. The role includes providing exceptional service to policyholders, promoting digital tools for self-service, and requiring a strong background in customer service. This position offers a salary up to $51,720 with a comprehensive benefits package including medical, dental, and 25 days of paid time off in the first year.

Benefits

Medical, dental, and vision insurance

25 days of paid time off

Ongoing coaching and development

Qualifications

• Demonstrated background in customer service, call center, insurance, retail, or related field.
• Ability to thrive in a fast-paced environment while navigating multiple programs.
• Excellent communication skills with the ability to empathize with customers.

Responsibilities

• Provide exceptional service to policyholders and agents regarding insurance inquiries.
• Promote digital self-service capabilities to enhance customer experience.
• Ensure high levels of customer satisfaction and ownership of needs.

Skills

Customer service experience

Problem-solving skills

Communication skills

Education

High School Diploma or equivalent

Job description

Customer Service Relationship Specialist – Work Remote from Home

Pay: Competitive

Employment type: Full-Time

Job Description

Why consider this job opportunity:

• Salary up to $51,720
• Opportunity for career advancement and growth within the organization
• Work remotely from home
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance effective from day one
• 25 days of paid time off in your first full year of service along with paid holidays
• Ongoing coaching and development to support your career journey

What to Expect (Job Responsibilities):

• Provide exceptional service to policyholders and agents by handling various inbound calls regarding insurance inquiries
• Promote digital self-service capabilities to enhance customer experience
• Take ownership of customer needs, ensuring high levels of satisfaction
• Learn insurance products and processes within a structured training environment
• Maintain a dedicated workspace free from distractions during work and training hours

What is Required (Qualifications):

• Demonstrated background in customer service, call center, insurance, retail, or a related field
• Ability to thrive in a fast-paced environment while navigating multiple programs
• Strong problem-solving and critical thinking skills with attention to detail
• Excellent communication skills with the ability to empathize with customers and colleagues
• High School Diploma or equivalent experience required; Spanish bilingual is a plus

How to Stand Out (Preferred Qualifications):

• Previous experience in the insurance industry
• Familiarity with digital self-service tools
• Proven ability to adapt to changing environments and priorities
• Experience in training or mentoring new team members
• Additional certifications related to customer service or insurance

About the company

The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company.

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