Customer Service Relationship Specialist

The Hartford; San Antonio (TX); Remote; USD 47,000 - 52,000; Full time

Job summary

A leading insurance company seeks a Customer Service Relationship Specialist to provide exceptional service to clients in a fully remote role. Responsibilities include assisting customers with inquiries, promoting digital solutions, and maintaining a dedicated workspace. The position offers competitive pay of up to $23 per hour and comprehensive benefits from day one, including paid time off and tuition reimbursement.

Benefits

Comprehensive benefits including Medical, Dental, Vision, Life, and Disability Insurance

100% remote work flexibility

25 days of paid time off in the first year

Tuition reimbursement and Student Loan Paydown Program

Qualifications

• Demonstrated background in customer service, call center, or related fields.
• Ability to navigate multiple programs in a fast-paced environment.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Provide excellent customer service to policyholders, agents, and third parties.
• Promote digital self-service capabilities to enhance customer experience.
• Take ownership of customer inquiries.

Skills

Customer service

Problem-solving

Communication

Critical thinking

Education

High School Diploma or equivalent experience

Job description

Customer Service Relationship Specialist

Employer Industry: Insurance

Why consider this job opportunity:
- Salary up to $23 per hour with opportunities for growth
- 100% remote work flexibility
- Comprehensive benefits including Medical, Dental, Vision, Life, and Disability Insurance effective from day one
- 25 days of paid time off in the first year along with paid holidays
- Tuition reimbursement and a Student Loan Paydown Program
- Supportive environment prioritizing skill development and career progression

What to Expect (Job Responsibilities):
- Provide excellent customer service to policyholders, agents, and third parties via inbound calls
- Promote digital self-service capabilities to enhance customer experience
- Take ownership of customer inquiries and ensure their needs are met
- Learn insurance products and processes in a training environment
- Maintain a distraction-free dedicated workspace during training and work hours

What is Required (Qualifications):
- Demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field
- Ability to navigate multiple programs in a fast-paced environment
- Strong problem-solving and critical thinking skills with attention to detail
- Excellent communication skills with the ability to empathize with customers and colleagues
- High School Diploma or equivalent experience required

How to Stand Out (Preferred Qualifications):
- Spanish bilingual skills are a plus

#Insurance #CustomerService #RemoteWork #CareerGrowth #ComprehensiveBenefits

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About the company

The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company.

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