CUSTOMER SERVICE REG-MPG-NISC

Methodist Hospitals; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Hospitals is seeking a Patient Access/Office Clerk to greet and register patients, collect demographics and insurance details, and obtain required signatures for physician visits. You will coordinate appointments for all physicians, schedule diagnostics, and ensure excellent customer service in a fast-paced office.

The role emphasizes accuracy, empathy, and teamwork while maintaining confidentiality and HIPAA compliance in daily operations.

Qualifications

• High school diploma or GED required.
• Experience in customer service, reception, filing or billing in a physician's office or hospital preferred.
• Awareness of medical terminology relevant to patient visits and scheduling.

Responsibilities

• Assist in patient check-in/check-out and prepare medical records for visits.
• Direct calls and messages to appropriate staff while providing friendly customer service.
• Initiate scheduling for diagnostic tests and referrals; coordinate appointments.
• Verify financial and insurance information and update patient records.
• Ensure accuracy of appointments and follow up on missed visits.

Skills

Medical terminology

Customer service

Communication

Interpersonal skills

Multi-tasking

Teamwork

Stress management

Decision making

Education

High School Diploma or GED

Healthcare/Medical office experience

Physician office billing/administration preferred

Job description

Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications

JOB SPECIFICATIONS(Minimum Requirements)

Knowledge, Skills, And Abilities

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

EDUCATION

• High School Diploma/GED Equivalent Required
• Customer service, reception, filling or billing experience in a physician's office or hospital.
• 2 Healthcare/Medical - Physician's Office Preferred

STANDARDS OF BEHAVIOR

Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE

Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.