CUSTOMER SERVICE Fam Practice

Methodist Hospitals; Merrillville (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Methodist Hospitals in Merrillville, IN is seeking a receptionist to greet and register patients, collect demographics, insurance information, and signatures for physician visits, and coordinate appointments across the practice. The role emphasizes friendly, efficient service and accurate data handling.

Responsibilities include check-in/out, scheduling diagnostic tests, verifying insurance, and directing calls while maintaining HIPAA compliance and professional conduct in a fast-paced office

Qualifications

• High School Diploma or GED required.
• Experience in patient check-in/check-out and medical records prep preferred.
• Ability to apply medical terminology to visits and future appointments.
• Knowledge of insurance verification and patient financials.
• Strong communication and interpersonal skills required.
• Ability to work both independently and in a team environment.

Responsibilities

• Greet and register patients, collect demographics and signatures.
• Coordinate appointments for physicians and diagnostic tests.
• Verify insurance information and financial data.
• Direct calls and messages to appropriate staff.
• Prepare medical records for visits and maintain confidentiality.
• Schedule follow-up appointments as needed.

Skills

Patient greeting

Registration

Medical terminology

Computer skills

Communication

Interpersonal skills

Stress management

Multitasking

Education

High School Diploma/GED

Healthcare/Medical office experience

Tools

HIPAA knowledge

Office software

Job description

Overview

Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications

JOB SPECIFICATIONS(Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

EDUCATION

• High School Diploma/GED Equivalent Required
• Customer service, reception, filling or billing experience in a physician's office or hospital.
• 2 Healthcare/Medical - Physician's Office Preferred

STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws and rules ... laws your ……… ...... CONFIDENTIAL'S? ...i need Education ?