CUSTOMER SERVICE REG-MPG-HATCHER

Methodist Hospitals; Gary (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Hospitals is seeking a front desk/Patient Access representative to greet patients, verify demographics and insurance, and schedule visits in a busy physician practice.

You will coordinate appointments, help with check-in/check-out, and ensure accurate medical records preparation while delivering excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Healthcare receptionist experience preferred.
• Ability to use computers and basic office equipment.

Responsibilities

• Greet and register patients; obtain demographics, insurance, and signatures.
• Schedule diagnostic tests and follow-up appointments.
• Verify insurance information and financial data.
• Direct calls and messages; provide customer service as needed.
• Prepare medical records for physician visits.

Skills

Customer service

Communication skills

Medical terminology

Office computer skills

Teamwork

Education

High School Diploma

Medical office experience

Billing experience

Tools

Office software

Job description

Overview

Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications

JOB SPECIFICATIONS(Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

EDUCATION

• High School Diploma/GED Equivalent Required
• Customer service, reception, filling or billing experience in a physician's office or hospital.
• 2 Healthcare/Medical - Physician's Office Preferred

STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.