Customer Service Receptionist, Part - Time, Days

University of Chicago Medical Center; Harvey (IL); On-site; USD 30,000 - 50,000; Part time

Job summary

Ein etabliertes Gesundheitszentrum sucht einen engagierten Customer Service Receptionist, der die erste Anlaufstelle für Patienten und Besucher ist. In dieser Rolle sind Sie für die Verwaltung von Besucherpassdateien, die Beantwortung von Anfragen und die Unterstützung von Patienten verantwortlich. Sie arbeiten eng mit medizinischem Personal zusammen, um sicherzustellen, dass die Bedürfnisse der Patienten erfüllt werden. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, einen positiven Einfluss auf das Leben der Menschen zu haben und Teil eines Teams zu werden, das sich der medizinischen Exzellenz verschrieben hat.

Qualifications

• Mindestens drei Jahre Erfahrung in einer Gesundheitsumgebung bevorzugt.
• Demonstriert grundlegende Bürokenntnisse und Kommunikationsfähigkeiten.

Responsibilities

• Empfängt alle eingehenden Anrufe und Anfragen; begrüßt Patienten und Besucher freundlich.
• Hält die Besucherpassdateien gemäß den Abteilungsverfahren auf dem neuesten Stand.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Bürokenntnisse

Detailgenauigkeit

Education

High School Diploma oder gleichwertig

Tools

Microsoft Office Suite

Job description

Job Description

Join us at the forefront at Ingalls Memorial as a Customer Service Receptionist in Harvey! The Customer Service Receptionist receives all visitors to the hospital, administers appropriate passes to visitors, provides information assistance to telephone callers, continuously updates patient information and visitor pass files, and performs related duties as assigned. Works in partnership with patient care units, pro-actively assists physicians, and identifies and provides for individual patient and family needs.

Essential Job Functions

1. Maintains visitor pass files according to department procedures.
2. Receives all incoming telephone calls and inquiries; greets patients, families, and visitors promptly and courteously. Offers assistance with wheelchairs or other needs to ensure comfort.
3. Completes HealthStream Education tests before due dates. Maintains strict confidentiality regarding patient and departmental information.
4. Provides clear directions to visitors and hospital personnel. Demonstrates knowledge of patient room locations and department procedures.
5. Identifies and resolves interpersonal conflicts with positive outcomes when dealing with co-workers, patients, or other departments.
6. Follows written goals and objectives for annual review as established and agreed upon in previous evaluations.
7. Responds accurately to visitor inquiries.
8. Recognizes potential negative situations early and intervenes immediately.
9. Uses service recovery techniques to correct issues, create a positive experience, and regain patient loyalty.

Required Qualifications

• High School diploma or equivalent.
• Minimum of three years of experience in a healthcare setting preferred.
• Demonstrates basic office skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• Strong written and verbal communication skills; experience creating newsletters.
• Strong attention to detail.
• Ability to perform office work proficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Publisher).
• Professional demeanor and outstanding customer service skills.

Position Details

• Job Type/FTE: Part Time
• Shift: Days (8 hours)
• Unit/Department: Harvey
• CBA Code: SEIU

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent, and commitment… with patients and with each other. We’re working to advance medical innovation, serve the community's health needs, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Join us and do work that truly matters. Bring your passion.

UChicago Medicine is growing; discover how you can be part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, sex, sexual orientation, gender identity, marital status, religion, national origin, age, disability, veteran status, or other protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement. Proof of vaccination is required as part of pre-employment. Medical and religious exemptions will be considered. A pre-employment physical, drug screening, and background check are also required.