Customer Service Project Manager

cclcareers; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Vacation & personal time

Health insurance

401(k) match

Life and disability insurance

Employee assistance program

FSAs

Tuition reimbursement

Job summary

CCL Label- Sioux Falls is seeking a Customer Service Project Manager (CSPM) to oversee production from order intake through completion. You will coordinate between customers, manufacturing personnel and the sales rep, maintaining timely and frequent contact to keep jobs on schedule and meet quality standards.

The role requires an associate degree (bachelor's preferred), 2+ years in a related role, and strong communication, organization and problem‑solving skills; on-site work in Sioux Falls with

Qualifications

• Oversee production from sale/order through completion.
• Coordinate communication between customer, plant personnel and the sales rep.
• Maintain timely contact with customers and teams to keep jobs on schedule.

Responsibilities

• Establish effective communication with employees, sales staff and external customers.
• Daily interaction with plant personnel for understanding, coordinating and scheduling projects.
• Enter job tickets using customer purchase orders and specifications.

Skills

Communication

Multitasking

Project coordination

Problem solving

Team collaboration

Education

Associates degree in related field

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Our cutting-edge technology makes the labels and packaging for the world’s biggest and most famous brands right here in Sioux Falls, SD!

This position is located at

1209 W. Bailey Street

Sioux Falls, SD 57104

Who is CCL Label Food and Beverage?

A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels.

What do we do?

We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil. CCL has state-of-the-art finishing equipment in placeto supply labels that live up to, and even exceed, customers’ expectations. Included areprocess parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators.

Our product line includes:

• Pressure Sensitive Labels
• Shrink Sleeves
• Sustainability Labels
• Special Effects Labels

We make packaging solutions for:

• Premium Food and Beverage
• Home Care & Laundry
• Beauty & Personal Care

Join the team at CCL Label Food and Beverage Sioux Falls

Currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Project Manager (CSPM).

What we offer

• vacation and paid personal off
• health, dental and vision insurance
• 401(k) match up to 8%
• company-paid life insurance and disability insurance
• employee assistance program
• flexible spending account
• tuition reimbursement

Job Summary:

CCL Label- Sioux Falls business is to provide quality printed products to its customers. The Customer Service Project Manager (CSPM) is responsible for overseeing and managing the production of the job from the time of the sale/order through production. The CSPM coordinates communication between the customer, manufacturing personnel and the sales rep. Timely and frequent contact with customers, sales reps and manufacturing personnel make this a critical position CCL’s quality and performance.

Duties/Responsibilities:

• Establish effective communication in person or on the phone to employees, sales staff and external customers.
• Daily interaction with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Open communication with all personnel to keep jobs flowing and updating of changes to establish accurate and cost-effective completion of jobs.
• Ongoing collaboration with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Using the customers’ purchase order and specifications enters job tickets in computer systems according to estimate.
• Interacts on a daily basis with customers, sales, tech services, graphics and manufacturing personnel.
• Communicates with the customer concerning schedule, production questions and anything pertinent to the order.
• Assist in negotiating and reaching a settlement between the Customer and Quality when necessary.
• Maintain customer master files and file job tickets.
• Attend scheduled meeting to communicate and assist in timetable for production jobs.
• Sustain and develop working relationships with customers.
• Must be flexible to learn other areas of the business.
• Other duties as assigned.

Required Skills/Abilities:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
• Must possess integrity, communication and reasoning skills to provide a positive work environment.
• Must be conscious of efficiencies, performance, costs, quality and safety.
• Ability to write routine reports and correspondence.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail oriented and highly organized.
• Skilled in time management and prioritization.
• Excellent critical thinking skills.
• Ability to make independent decisions.
• Proficient in Microsoft Office Applications and other systems as required.

Education and Experience:

• Associates degree in related field. Bachelor’s Degree preferred.
• Preferred 2 or more years’ experience in related role

Physical Requirements:

• Regularly use hands to finger, handle or feel and reach with hands and arms above and below shoulder level
• Regularly stand and walk for extended periods of time
• Regularly remain in stationary position for extended periods
• Frequently communicate in some manner either by speech/hearing or through written communication.
• Regularly use of vision abilities including close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Occasionally work around moving machinery and heavy equipment.
• Occasionally required to push/pull.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally exposed to high-speed moving mechanical parts.
• Occasionally exposed to UV, strobing or flashing light.
• Occasionally exposed to fumes, dust or airborne particles.
• Occasionally exposed to moderate noise level in the work environment.