Customer Service Project Manager

CCL Label; Sioux Falls (SD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Vacation and paid time off

Health, dental and vision insurance

401(k) match up to 8%

Life insurance

Disability insurance

Tuition reimbursement

Job summary

CCL Label- Sioux Falls is seeking a Customer Service Project Manager to oversee production from order intake to completion, coordinating between customers, manufacturing, and the sales team.

The CSPM will maintain open communication, schedule projects, and ensure timely, cost-effective delivery while building strong customer partnerships. A related Associate or Bachelor's degree and 2+ years in a similar role are preferred; the team offers comprehensive benefits and room to grow.

Qualifications

• Associates degree in a related field; Bachelor's degree preferred.
• Preferred 2+ years of experience in related role.

Responsibilities

• Oversee production from order intake to completion.
• Coordinate communication between customer, manufacturing and sales.
• Maintain and file project documentation.
• Negotiate with customers and quality when needed.
• Keep customers and internal teams updated on schedules.

Skills

Problem solving

Integrity

Communication

Quality awareness

Report writing

Multitask management

Detail oriented

Time management

Critical thinking

Decision making

Education

Associate degree in related field

Bachelor's degree preferred

Job description

Job Highlights

Our cutting-edge technology makes the labels and packaging for the world's biggest and most famous brands right here in Sioux Falls, SD!

This position is located at

1209 W. Bailey Street

Sioux Falls, SD 57104

Who is CCL Label Food and Beverage?

A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide . CCL Label is the world's largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels.

What do we do?

We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil. CCL has state-of-the-art finishing equipment in place to supply labels that live up to, and even exceed, customers' expectations. Included are process parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators.

Our product line includes:

• Pressure Sensitive Labels
• Shrink Sleeves
• Sustainability Labels
• Special Effects Labels

We make packaging solutions for:

• Premium Food and Beverage
• Home Care & Laundry
• Beauty & Personal Care

Join the team at CCL Label Food and Beverage Sioux Falls

Currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Project Manager (CSPM).

What we offer

CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement .

Job Summary & Requirements

Job Summary:

CCL Label- Sioux Falls business is to provide quality printed products to its customers. The Customer Service Project Manager (CSPM) is responsible for overseeing and managing the production of the job from the time of the sale/order through production. The CSPM coordinates communication between the customer, manufacturing personnel and the sales rep. Timely and frequent contact with customers, sales reps and manufacturing personnel make this a critical position CCL's quality and performance.

Duties/Responsibilities:

• Establish effective communication in person or on the phone to employees, sales staff and external customers.
• Daily interaction with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Open communication with all personnel to keep jobs flowing and updating of changes to establish accurate and cost-effective completion of jobs.
• Ongoing collaboration with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Using the customers' purchase order and specifications enters job tickets in computer systems according to estimate.
• Interacts on a daily basis with customers, sales, tech services, graphics and manufacturing personnel.
• Communicates with the customer concerning schedule, production questions and anything pertinent to the order.
• Assist in negotiating and reaching a settlement between the Customer and Quality when necessary.
• Maintain customer master files and file job tickets.
• Attend scheduled meeting to communicate and assist in timetable for production jobs.
• Sustain and develop working relationships with customers.
• Must be flexible to learn other areas of the business.
• Other duties as assigned.

Required Skills/Abilities:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
• Must possess integrity, communication and reasoning skills to provide a positive work environment.
• Must be conscious of efficiencies, performance, costs, quality and safety.
• Ability to write routine reports and correspondence.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail oriented and highly organized.
• Skilled in time management and prioritization.
• Excellent critical thinking skills.
• Ability to make independent decisions.

  Education and Experience:

  • Associates degree in related field. Bachelor's Degree preferred.
  • Preferred 2 or more years' experience in related role

  Physical Requirements:

  • Regularly use hands to finger, handle or feel and reach with hands and arms above and below shoulder level
  • Regularly stand and walk for extended periods of time
  • Regularly remain in stationary position for extended periods
  • Frequently communicate in some manner either by speech/hearing or through written communication.
  • Regularly use of vision abilities including close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
  • Occasionally work around moving machinery and heavy equipment.
  • Occasionally required to push/pull.
  • Occasionally lift and/or move up to 50 pounds.
  • Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
  • Occasionally exposed to high-speed moving mechanical parts.
  • Occasionally exposed to UV, strobing or flashing light.
  • Occasionally exposed to fumes, dust or airborne particles.
  • Occasionally exposed to moderate noise level in the work environment.