Customer Service Professional (Remote)

Bizdelegation; St. Louis (MO); Remote; USD 13,087 - 23,419; Full time

Benefits offered by this job

Flexible scheduling

Competitive pay

Direct deposit twice a month

Free certification for select clients

Job summary

A remote service provider is seeking Customer Service Professionals to work from home providing support to various clients. The role offers flexible hours, with a minimum of 15 hours per week, and requires candidates to have call center experience. Successful applicants can earn between $9.50 and $17.00 per hour plus bonuses after completing certification. Applicants must be 18 or older and able to pass a background check, as well as commit to specific home office requirements.

Qualifications

• Must be 18 years or older.
• Able to pass a background check.
• Call center experience is required.
• Work from home experience is preferred.
• Must be willing to pay for certification.
• Enroll in client certification within 30 days.

Responsibilities

• Provide customer service for various clients.
• Complete certification training to begin working.
• Set your own schedule within required hours.

Skills

Call Center Experience

Work From Home Experience

Dependability

Motivation

Job description

Work From Home as a Customer Service Professional (CSP) with Biz Delegation Services, LLC! We are a digital marketing and outsourcing company located in Saint Louis, MO. We are committed to connecting Independent Contractors with amazing, legit, and flexible remote opportunities so that you can take back your life and find your balance. We are proud to partner with Arise Virtual Solutions to give customer service professionals the opportunity to work from home and provide customer service to many well known fortune 500 companies who outsource their call volume to Arise.

Whats the Scoop?

• Competitive Pay and Incentive Opportunities
• Set your own schedule and work when you want (15hrs min/week required)
• Twice a month direct deposit of pay.
• Full-Time, Part-time, and seasonal work as an independent contractor is available.
• Skip the daily commute and work from the comfort of your own home.

Why Choose Us As Your IBO?

• We Pay you at the same rate that the client pays. We only charge a flat admin fee of $30.00 plus the Arise fee of $19.75 per pay period while servicing.
• We have our own CSP portal and live team chat so you can access training tools, schedule a virtual meeting with us, collaborate, socialize with other agents, view your pay, update information, and get support from us quickly and at anytime! No more waiting on email responses. We also host optional biweekly Zoom trainings to our CSPs to help our agents become more successful.
• We have other independent contractor opportunities outside of Arise, and our CSPs get first dibs.
• We offer FREE certification for select clients and reimbursement up to $100 for all other client opportunities to CSPs who pass certification and serve the client for 90 days at the minimum hours per week required with good metrics.
• We offer our own performance incentives and giveaways to our CSPs. Such as gift cards, client certification vouchers, home office gear, and more.

Qualifications:

• MUST BE 18 YEARS OR OLDER.
• MUST BE ABLE TO PASS A BACKGROUND CHECK.
• CALL CENTER EXPERIENCE IS REQUIRED. WORK FROM HOME EXPERIENCE IS PREFERRED.
• MUST BE MOTIVATED, DEPENDABLE, AND READY TO BEGIN WORKING.
• MUST BE WILLING TO PAY BETWEEN $9.99-$250 DEPENDING ON THE CLIENT YOU CHOOSE FOR CERTIFICATION. ALL CLIENTS REQUIRE CSPs TO BECOME CERTIFIED BEFORE SERVICING. However, We do provide 1 FREE certification voucher for select clients to all CSPs and certification reimbursements up to $100 for all other client opportunities.
• MUST ENROLL IN CLIENT CERTIFICATION WITHIN 30 DAYS OF JOINING OUR TEAM.
• Unfortunately, we are NOT accepting applicants that reside in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin.

Home office Requirements:

• Must have a Windows or MAC computer preferably with dual monitors that meets system requirements. All in one computers are not supported. May be able to use a laptop if it meets requirements. Must pass a PC Scan. Please click here to view a full list of equipment requirements.
• Hard Wired internet connection through Ethernet.
• USB Head-Set w/ mic for certification.
• Hard Wired landline telephone service with long distance (for some clients, not all).
• Hard-wired Telephone and headset for servicing (for some clients, not all).
• Dedicated workspace, free from distractions.
• If you need to finance computer equipment, please use a certified Arise vendor such as this one: http://wahequipmentsolutions.com?aff=bizdelegation
• Please wait until your background check comes back approved and you select a client to service before purchasing equipment as some clients do not require all of this.

Certification Training

Prepares CSPs to take customer calls, policies, systems, etc. Once you pass certification, you start making money right away!

• Hours: Varies by the client, but typically 4 hours per day. 9 am‑1 pm or 6 pm‑10 pm.
• Location: Held in virtual classrooms w/ an instructor and other students.
• Pay: Certification training is unpaid by Arise, however we cover this cost for agents serious about working from home.

What's the Pay?

• Pay Rate: Depends on the Client you are servicing. Client's pay range is between $9.50‑$17.00 per hour + bonuses.
• Pay Date: Twice a month on the 1st and the 15th via direct deposit only.

Ready to Join our Team and service clients on the Arise Platform? If so, please click 'Apply' We review our applications within 72 hours, so keep an eye out on your email. After submitting your application, you will receive an email with instructions on submitting your voice sample. Once reviewed, we will contact you during the best time to reach you that you indicated on your application. Failing to submit a voice sample within 24 hours will result in automatic rejection of your application.