Customer Service Professional - Remote

Davita Inc.; Portland (OR); Remote; USD 100,000 - 125,000; Full time

Job summary

Davita Inc., a leading nonprofit health insurance company, is hiring fully remote Customer Service Professionals to deliver exceptional support to members. Ideal candidates will possess 1-2+ years of call center experience and a high school diploma. The role focuses on providing care and assistance regarding health benefits and claims while utilizing web-based tools.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 1-2+ years of recent Customer Service Call Center experience.
• Healthcare experience preferred but not required.
• Ability to provide caring service using web-based tools.

Responsibilities

• Provide information and assistance to members regarding benefits and claims.
• Ensure excellent service to internal and external members.
• Handle 80-90% of time on calls.

Skills

Customer Service

Multitasking

Web-based Tools

Education

High School Diploma or Equivalent

Tools

Salesforce

Radar

Job description

*A Nonprofit Health Insurance Company part of Blue Cross Blue Shield Association is interested in hiring fully remote Customer Service Professionals in Oregon, Washington, Idaho, and Utah! The team is looking for candidates with 1-2+ years of recent Customer Service Call Center exp, Healthcare preferred but not a requirement!*
*Description*

* The Customer Service Professional I provides information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other customer representatives on recorded phone lines regarding benefits, claims and eligibility.
* They also provide excellent and caring services to all internal and external members and providers.
* The Customer Service Professional I is likely to be the primary contact between the corporation and members and providers.
* The manner in which a member or provider is treated during that contact is critical to retaining our customers and to the overall success of the corporation.
* 80-90% of the time is at the desk on the phones.
*Skills & Qualifications*

* We are seeking skilled professionals who can provide caring service to members while multitasking using web-based tools in a Windows environment.
* Candidates must have a high school diploma or equivalent
* 1 year customer service call center experience or 1 year customer service experience such as insurance, banking, hospital medical office or other experience with extensive customer service contact
* Previous Salesforce and/or Radar experience is preferred, but not required.
*Pay and Benefits*
The pay range for this position is $17.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.