Customer Service Professional

TEKsystems, Inc.; Boise (ID); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in technology services is hiring for a remote Customer Service Professional I in Boise, ID. This role focuses on supporting members and providers with inquiries related to benefits and claims. Candidates should have excellent communication skills and customer service experience. The position offers a competitive hourly rate, paid training, and benefits upon eligibility.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• 1+ year of customer service experience (call center, insurance, healthcare, etc.)
• Typing speed of 30 WPM with 95% accuracy
• Must have a quiet, private workspace and hard-wired internet

Responsibilities

• Handle inbound calls (80–90% of the time)
• Provide accurate information using multiple systems
• Maintain confidentiality and a high level of service

Skills

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Now Hiring: Customer Service Professional I

(Remote – Must reside in Boise, ID)

We’re looking for skilled customer service professionals to support members and providers with benefits, claims, and eligibility inquiries. This is a remote role with a strong focus on quality, care, and professionalism.

Key Responsibilities:

• Handle inbound calls (80–90% of the time)
• Provide accurate information using multiple systems
• Maintain confidentiality and a high level of service

Requirements:

• High school diploma or equivalent
• 1+ year of customer service experience (call center, insurance, healthcare, etc.)
• Strong multitasking and communication skills
• Typing speed of 30 WPM with 95% accuracy
• Must have a quiet, private workspace and hard-wired internet

Work Details:

• Remote position with Cambia-provided equipment
• 15-week paid training, Monday–Friday, 8:00 AM–4:30 PM PT
• Post-training shifts may include evenings and Saturdays
• No overtime expected

Why Join Us:

• Opportunity for full-time conversion after 120 days
• Gain valuable experience in the healthcare industry
• Be part of a supportive, service-focused team

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.