Customer Service - Production Planner

CJ Logistics Talent Team; Joliet (IL); On-site; USD 58,000 - 70,000; Full time

Job summary

CJ Logistics Talent Team is seeking a Production Planner in Joliet, IL, to develop and monitor daily work assignments across multiple warehouses. You will manage outbound orders, coordinate carrier appointments, and optimize loading/unloading with yard operations to meet on-time shipping goals.

The role emphasizes team collaboration, data-driven decisions, and continuous improvement using WMS and MS Office tools to support overall operational efficiency.

Qualifications

• High School Diploma or GED or equivalent experience.
• 2-4 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical, detail-oriented and problem-solving skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Ability to take initiative, think independently, and collaborate in a team environment.
• Excellent interpersonal and communication abilities.
• Ability to follow written and verbal instructions.

Responsibilities

• Develop, communicate, and monitor work assignments at multiple warehouse locations to meet operational goals.
• Manage product allocation for outbound orders to ensure on-time shipping while balancing inventory availability and workflow.
• Maintain and update inbound and outbound schedules for multiple warehouses.
• Process and schedule all carrier appointments, ensuring resources are properly aligned with daily needs.
• Assign and implement trailer moves with the yard spotter for efficient loading and unloading.
• Follow up on late orders, product availability, and carrier rescheduling to minimize delays.
• Evaluate demand and determine strategies to fill open orders in alignment with operational priorities.
• Investigate and resolve product shortages to maintain healthy fill rate ratios.
• Serve as a primary point of escalation for both internal and external customers, providing updates and solutions as needed.
• Communicate effectively with warehouse leadership, customer service teams, and logistics partners for successful planning and execution.
• Utilize warehouse management systems (WMS) and Microsoft Office Suite for data entry, planning, and reporting.
• Participate in all required training and support process improvements to enhance efficiency and service.

Skills

MS Office

Analytical thinking

Communication skills

Team collaboration

Problem solving

Education

High School Diploma or GED

Associate's degree preferred

Tools

Blue Yonder WMS

Korber WMS

Job description

Schedule:

1st Shift - Monday to Friday from 9:30 am - 5:30 pm

Compensation

Compensation Range: $58,000 - $70,000 annually

Position Overview

The Production Planner is responsible for developing, communicating, and monitoring daily work assignments across multiple warehouses. This role ensures the timely and accurate receiving, picking, and shipping of goods by analyzing workflow, managing schedules, and proactively addressing order and capacity challenges. The Production Planner collaborates closely with warehouse leadership, resolves escalated issues, and supports operational goals through critical thinking and process improvement.

Essential Job Duties & Responsibilities

Work Assignment & Planning

• Develop, communicate, and monitor work assignments at multiple warehouse locations to meet operational goals.
• Manage product allocation for outbound orders to ensure on-time shipping while balancing inventory availability and workflow.

Scheduling & Coordination

• Maintain and update inbound and outbound schedules for multiple warehouses.
• Process and schedule all carrier appointments, ensuring resources are properly aligned with daily needs.
• Assign and implement trailer moves with the yard spotter for efficient loading and unloading.

Order Management & Problem Resolution

• Follow up on late orders, product availability, and carrier rescheduling to minimize delays.
• Evaluate demand and determine strategies to fill open orders in alignment with operational priorities.
• Investigate and resolve product shortages to maintain healthy fill rate ratios.

Communication & Customer Service

• Serve as a primary point of escalation for both internal and external customers, providing updates and solutions as needed.
• Communicate effectively with warehouse leadership, customer service teams, and logistics partners for successful planning and execution.

Continuous Improvement & Compliance

• Utilize warehouse management systems (WMS) and Microsoft Office Suite for data entry, planning, and reporting.
• Participate in all required training and support process improvements to enhance efficiency and service.

Perform other related job duties as assigned or required

Required Qualifications

• High School Diploma or GED Equivalent - or equivalent relevant experience
• 2-4 years of related work experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical, detail-oriented, and problem-solving skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Ability to take initiative, think independently, and collaborate in a team environment.
• Excellent interpersonal and communication abilities.
• Ability to follow written and verbal instructions.

Preferred Qualifications

• Associates Degree or higher is preferred.
• Previous experience in warehouse or logistics environments.
• Experience with multi-site planning or logistics scheduling.
• Experience with warehouse management systems (WMS), preferably Blue Yonder or Korber.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Flexible hours may be required to support deadlines or cross-functional collaboration.