Customer Service - Production Planner

CJ Logistics America; Joliet (IL); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, life, and AD

401(k) retirement savings

Paid time off

Tuition assistance

Early access to earned wages

High-performance culture with a CIMind

Opportunities for advancement!

Job summary

CJ Logistics America is seeking a Production Planner in Joliet, IL to develop, communicate, and monitor daily work assignments across multiple warehouses. The role ensures timely receiving, picking, and shipping by analyzing workflow and coordinating schedules with warehouse leadership and partners.

The ideal candidate will have 2–4 years in logistics planning, strong Excel/Office skills, and a proactive, collaborative mindset to support continuous improvement and on-time execution.

Qualifications

• High School Diploma or GED Equivalent or equivalent experience.
• 2–4 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical, detail-oriented, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent interpersonal and communication abilities.
• Ability to follow written and verbal instructions.

Responsibilities

• Develop, communicate, and monitor work assignments at multiple warehouse locations to meet operational goals.
• Manage product allocation for outbound orders to ensure on-time shipping while balancing inventory and workflow.
• Maintain inbound and outbound schedules for multiple warehouses.
• Schedule all carrier appointments and ensure resources align with daily needs.
• Assign and implement trailer moves with the yard spotter for efficient loading/unloading.
• Follow up on late orders and determine strategies to fill open orders.
• Investigate and resolve product shortages to maintain fill rate ratios.
• Serve as a primary escalation point for internal and external customers.

Skills

Analytical skills

Attention to detail

Communication skills

Teamwork

Education

High School Diploma or GED Equivalent

Tools

Microsoft Office Suite

Job description

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Who We Are And Why We’re Hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule

1st Shift - Monday to Friday from 9:30 am - 5:30 pm

Compensation

Compensation Range: $58,000 - $70,000 annually

Position Overview

The Production Planner is responsible for developing, communicating, and monitoring daily work assignments across multiple warehouses. This role ensures the timely and accurate receiving, picking, and shipping of goods by analyzing workflow, managing schedules, and proactively addressing order and capacity challenges. The Production Planner collaborates closely with warehouse leadership, resolves escalated issues, and supports operational goals through critical thinking and process improvement.

Essential Job Duties & Responsibilities

Work Assignment & Planning

• Develop, communicate, and monitor work assignments at multiple warehouse locations to meet operational goals.
• Manage product allocation for outbound orders to ensure on-time shipping while balancing inventory availability and workflow.

Scheduling & Coordination

• Maintain and update inbound and outbound schedules for multiple warehouses.
• Process and schedule all carrier appointments, ensuring resources are properly aligned with daily needs.
• Assign and implement trailer moves with the yard spotter for efficient loading and unloading.

Order Management & Problem Resolution

• Follow up on late orders, product availability, and carrier rescheduling to minimize delays.
• Evaluate demand and determine strategies to fill open orders in alignment with operational priorities.
• Investigate and resolve product shortages to maintain healthy fill rate ratios.

Communication & Customer Service

• Serve as a primary point of escalation for both internal and external customers, providing updates and solutions as needed.
• Communicate effectively with warehouse leadership, customer service teams, and logistics partners for successful planning and execution.

Continuous Improvement & Compliance

• Utilize warehouse management systems (WMS) and Microsoft Office Suite for data entry, planning, and reporting.
• Participate in all required training and support process improvements to enhance efficiency and service.

Required Qualifications

Perform other related job duties as assigned or required

• High School Diploma or GED Equivalent – or equivalent relevant experience
• 2-4 years of related work experience
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical, detail-oriented, and problem-solving skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Ability to take initiative, think independently, and collaborate in a team environment.
• Excellent interpersonal and communication abilities.
• Ability to follow written and verbal instructions.

Preferred Qualifications

• Associates Degree or higher is preferred.
• Previous experience in warehouse or logistics environments.
• Experience with multi-site planning or logistics scheduling.
• Experience with warehouse management systems (WMS), preferably Blue Yonder or Korber.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer
• Use hands and fingers to operate a keyboard, mouse, and telephone
• Speak and hear clearly in person, virtually, and over the phone
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Flexible hours may be required to support deadlines or cross-functional collaboration.

What We Offer

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement

At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and harassment of any type, including but not limited to discrimination and harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. CJ Logistics participates in the E-Verify program. This position is not eligible for visa sponsorship or support for work authorization. CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [e-mail]. Requesting an accommodation or alternative review process will not negatively affect your candidacy.