Customer Service Pro – Loans & Payments (Full-Time)

LoanMax Title Loans; Appleton (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time, stable work schedule

Career growth opportunities

Medical, dental, vision and voluntary

Job summary

Loan Max Title Loans in Appleton, WI is seeking a Customer Service Representative who will assist potential borrowers and current customers with loan questions, evaluate vehicles, and process payments. You will maintain regular communication on accounts and ensure compliance with company policies.

The role emphasizes honest, respectful service, data entry accuracy, and strong in-person and phone communication.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Excellent communication skills

Positive attitude

Detail-oriented

Organized

Computer skills

Data entry

Education

High school diploma or equivalent

Job description

Loan Max Title Loans in Appleton, WI is seeking a Customer Service Representative who will assist potential borrowers and current customers with loan questions, evaluate vehicles, and process payments. You will maintain regular communication on accounts and ensure compliance with company policies.

The role emphasizes honest, respectful service, data entry accuracy, and strong in-person and phone communication.