Customer Service Pro — Flexible Hours, 401k & PTO

Robert McDougall - State Farm Agent; Grand Rapids (MI); Vor Ort; USD 32.000 - 35.000; Vollzeit

Benefits dieser Stelle

401k

Paid time off

Flexible hours

Growth potential

Zusammenfassung

Robert McDougall - State Farm Agent in Grand Rapids, MI is hiring a Customer Service Representative to join our team. This full-time role offers a competitive base salary, a friendly office environment, and incentives with regular contests.

You will establish relationships, answer phones, explain insurance options, assist with billing and policy changes, set appointments, and help customers navigate claims with compassion.

Qualifikationen

• Excellent communication skills – written, verbal and listening.
• Typing speed of 45 WPM or better.
• Detail oriented and accurate document handling.
• Proactive in problem solving and troubleshooting.
• Comfortable working in a team environment and assisting coworkers.

Aufgaben

• Establish customer relationships and follow up with customers, as needed.
• Answer phones, greet in-person customers, and complete daily tasks.
• Explain insurance coverage options to customers and identify gaps.
• Assist customers with billing questions and policy changes.
• Set appointments to address customer needs.
• Support customers through claims with empathy and clarity.
• Maintain a cheerful, efficient work attitude.

Kenntnisse

Excellent communication skills

Typing speed 45 WPM

Microsoft Word, Excel, Outlook

Team oriented

Problem solving

Tools

Microsoft Office Suite

Jobbeschreibung

Robert McDougall - State Farm Agent in Grand Rapids, MI is hiring a Customer Service Representative to join our team. This full-time role offers a competitive base salary, a friendly office environment, and incentives with regular contests.

You will establish relationships, answer phones, explain insurance options, assist with billing and policy changes, set appointments, and help customers navigate claims with compassion.