Customer Service Pro — Fast-Paced Pizza Shop

Domino's; Sporting Hill (PA); On-site; USD 32,000 - 36,000; Full time

Job summary

Domino's Pizza is hiring a Customer Service Representative at our Carlisle location. This role handles phone and in-store orders, provides friendly service, and supports the team to ensure fast, accurate pizzas during busy hours.

You will participate in daily tasks like taking orders, cash handling, upselling, food prep, cleanliness, and following safety standards. We offer in-store training and growth opportunities within the Domino's network.

Qualifications

• Friendly, positive attitude and great customer service
• Taking orders over the phone and in person
• Dealing with customer concerns

Responsibilities

• Demonstrating a friendly, positive attitude and great customer service skills
• Taking orders over the phone and in person
• Dealing with customer concerns
• Cash handling
• Upselling
• Making Domino’s high quality pizzas
• Food and portion control
• Hygiene and food safety
• Food preparation
• General cleaning duties
• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily
• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Ability to add, subtract, multiply, and divide accurately and quickly
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven up to 500 degrees or higher
• Sharp edges and moving mechanical parts
• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces
• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
• Most tasks are performed from a standing position
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
• Cases are usually lifted from floor and stacked onto shelves up to 72"high
• Large cans weighing 3 pounds, 7 ounces carried from workstation to storage shelves
• Deliveries may include pizzas sauce weighing 30 pounds carried from storage room to the front of the store
• Trays of pizza dough carried three at a time over short distances, weigh approximately 12 pounds per tray
• To move trays on dollies, force up to 7.5 pounds
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs
• Forward bending at the waist etc.

Skills

Customer service

Cash handling

Upselling

Job description

Domino's Pizza is hiring a Customer Service Representative at our Carlisle location. This role handles phone and in-store orders, provides friendly service, and supports the team to ensure fast, accurate pizzas during busy hours.

You will participate in daily tasks like taking orders, cash handling, upselling, food prep, cleanliness, and following safety standards. We offer in-store training and growth opportunities within the Domino's network.