Customer Service Pro: Build Trust & Resolve Issues

Matthews International; Indiana (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Matthews International is seeking a Customer Service Representative to act as the communication link between customer, sales, and production. You will provide professional service by handling inquiries via phone, email, and written contact, resolving routine and some complex requests with accuracy and efficiency.

The role emphasizes high-quality order entry, problem solving, and building strong relationships with customer accounts while working in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Associate Degree or equivalent from two-year college or technical school preferred.
• 3+ years of previous customer service experience preferred; or equivalent combination of education and experience.
• Occasional travel locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.

Responsibilities

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
• Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.

Skills

MS Office Suite

Outlook

Communication

Analytical skills

Problem solving

Planning

Teamwork

Autonomy

Budgeting

Project management

Education

High School Diploma or GED

Associate Degree or two-year college

Job description

Matthews International is seeking a Customer Service Representative to act as the communication link between customer, sales, and production. You will provide professional service by handling inquiries via phone, email, and written contact, resolving routine and some complex requests with accuracy and efficiency.

The role emphasizes high-quality order entry, problem solving, and building strong relationships with customer accounts while working in a fast-paced environment.