Client Success & Support Specialist

Matthews International; Fontana (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Matthews International is seeking a Customer Service Representative to serve as the communication link between customers, sales and production and provide high-level service by phone, email, or personal contact to resolve inquiries with accuracy.

You will maintain order information, build strong customer relationships, and collaborate with multiple departments to ensure accurate fulfillment. Some travel may be required.

Qualifications

• High School Diploma or GED required.
• Associate degree or equivalent from a two-year college or technical school preferred.
• 3+ years of customer service experience preferred; or equivalent education/experience.
• Occasional travel locally, nationally, and/or internationally may be required.
• Proficiency with MS Office Suite, Outlook and Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
• Strong verbal and written communication skills, including analysis and reasoning.
• Solid understanding and application of mathematical concepts.
• Ability to develop collaborative relationships across the organization and with clients.
• Ability to work autonomously and in a team in a fast-paced environment.
• Ability to influence peers and senior management.
• Self-motivated with attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.

Responsibilities

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve routine problems and requests.
• Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Interpersonal skills

Education

High School Diploma or GED

Associate Degree or equivalent

Tools

MS Office Suite

Outlook

Internet applications

Job description

Matthews International is seeking a Customer Service Representative to serve as the communication link between customers, sales and production and provide high-level service by phone, email, or personal contact to resolve inquiries with accuracy.

You will maintain order information, build strong customer relationships, and collaborate with multiple departments to ensure accurate fulfillment. Some travel may be required.