Customer Service Patient Liability Rep I

Piedmont; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking an Entry-Level Customer Service Patient Liability Representative to join their team. The role involves managing customer inquiries, collecting outstanding balances, and providing support to patients and physician offices. Ideal candidates will possess strong communication skills and a high school diploma or GED, with a preference for prior healthcare experience.

Qualifications

• 1 year related healthcare experience required.
• Preferred knowledge of Bad Debt collections practices and Fair Debt Collection Practices Act.

Responsibilities

• Handle and resolve incoming customer inquiries.
• Follow up on and collect outstanding guarantor balances.
• Provide financial counseling resources as needed.

Skills

Strong communication

Customer service

Phone etiquette

Task management

Education

High School diploma or GED

Associate's or Bachelor's degree preferred

Tools

Epic Resolute Hospital and Professional Billing

Cisco Unified Contact Center

Job description

Customer Service Patient Liability Rep I

Join to apply for the Customer Service Patient Liability Rep I role at Piedmont.

Job Details

Location: Remote/Work From Home

Seniority level: Entry level

Employment type: Full-time

Industry: Hospitals and Health Care

Responsibilities

• Handle and resolve incoming customer inquiries and concerns, providing patients/guarantors from hospitals and physician practices with a seamless experience.
• Follow up on and collect outstanding guarantor balances via outbound calls.
• Provide financial counseling resources to physician's offices, hospitals, and patients/guarantors as needed.
• Report to the Director of Customer Service.

Qualifications

• High School diploma or GED.
• At least 1 year of related healthcare experience.
• Strong communication, customer service, and phone etiquette skills.
• Ability to manage multiple tasks and work efficiently under pressure.

Preferred Qualifications

• Associate's or Bachelor's degree preferred.
• Knowledge of Bad Debt collections practices and the Fair Debt Collection Practices Act.
• Experience with Epic Resolute Hospital and Professional Billing and Epic SBO.
• Understanding of hospital and professional billing practices.
• Experience with Cisco Unified Contact Center is a plus.