Customer Service - Parts Department

RC Willey; Salt Lake City (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative for their Parts Department. This role offers a chance to engage with customers while managing parts orders and ensuring timely service. You will be responsible for maintaining accurate records and providing excellent communication throughout the process. With a flexible schedule and a supportive work environment, this position is ideal for someone looking to grow their career in a dynamic retail setting. Join a team that values collaboration and offers comprehensive benefits to support your well-being.

Benefits

Paid Time Off

Medical, Dental & Vision Insurance

Paid Holidays

Generous Employee Discounts

On-Site Company Medical Clinic

Paid Parental Leave

Life Insurance

401(k) with Company Match

Wellness Incentives

Tuition Reimbursement

Qualifications

• Minimum typing speed of 35 words per minute.
• Self-motivated with the ability to work independently.
• Strong communication and interpersonal skills required.

Responsibilities

• Contact customers to schedule in-home service appointments.
• Order and track parts, updating statuses in the system.
• Maintain accurate records of bench stock parts.

Skills

Typing Speed (35 wpm)

Self-Motivated

Google Workspace

Communication Skills

Tools

Google Workspace

Job description

Join to apply for the Customer Service - Parts Department role at RC Willey

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Join to apply for the Customer Service - Parts Department role at RC Willey

This range is provided by RC Willey. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

The parts coordinator is responsible for managing the parts ordering and return service process, including contacting customers to schedule in-home service visits, ordering and tracking parts through manufacturers, and updating part statuses in the RC Willey system. This role maintains accurate bench stock records, provides parts quotes, processes customer payments, and ensures timely and clear communication with customers, vendors, and internal teams. The ideal candidate will resolve part-related issues efficiently while maintaining a friendly and professional demeanor. Additional duties may be assigned as needed.

Starting Pay: $16.50 per hour.

Schedule: Monday - Friday from 7:30 AM to 4:00 PM. (Flexible Schedule).

Ready to Join the Team?

RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:

• Paid Time Off – Start accruing from day one
• Medical, Dental & Vision Insurance
• 7 Paid Holidays – Plus, we’re closed every Sunday
• Generous Employee Discounts on merchandise
• On-Site Company Medical Clinic
• Paid Parental Leave to support your growing family
• Associate Referral Program
• Life Insurance
• 401(k) with Company Match to build your financial future
• Wellness Incentives
• Annual Profit-Sharing Incentive
• Career Growth Opportunities
• Tuition Reimbursement for continued learning
• A Fun and Supportive Work Environment – Be part of a team that values collaboration, recognition, and a great workplace culture
• And more!
  
  
  

Key Responsibilities

• Contact customers to schedule in-home return service appointments for parts that have arrived in stock.
• Order parts for in-house repair shops, track orders through the manufacturer, and update part statuses in the RC Willey system.
• Monitor and maintain accurate records of bench stock parts.
• Order parts for customers, provide price quotes, and process customer payments.
• Maintain clear and consistent communication with customers, including regular status updates.
• Interact professionally and positively with customers, vendors, and team members.
• Resolve part-related issues promptly and effectively.
• All other duties as assigned
  
  
  

Skills And Qualifications

• Minimum typing speed of 35 words per minute.
• Self-motivated with the ability to work independently and with minimal supervision.
• Proficient in using Google Workspace applications (Gmail, Docs, Drive) and general computer operating systems and procedures.
• Strong communication and interpersonal skills required.
  
  
  

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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