Customer Service Parts Coordinator

Ryder; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Parts Coordinator, where your role is vital to ensuring efficient parts management and customer satisfaction. This position offers a unique opportunity to carve out your career path in a dynamic environment, with a strong focus on integrity and teamwork. You will be responsible for overseeing parts inventory, processing orders, and enhancing customer relationships. With competitive pay and a comprehensive benefits package, this role is perfect for motivated individuals looking for growth in the transportation and logistics industry. Embrace this chance to make a difference in a company that values its people and promotes from within.

Benefits

401k Employer Match

Paid Time Off

Discount on Shares

Comprehensive Health Benefits

Life Insurance

Disability Insurance

Qualifications

• H.S. diploma/GED required.
• Two years of customer service experience required.

Responsibilities

• Oversee parts ordering, receiving, and inventory management.
• Process Purchase Orders and Vendor payments.
• Improve customer communication and satisfaction.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication Skills

Computer Skills

Education

High School Diploma or GED

Tools

Spreadsheet Software

Word Processing Software

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here .

Job Description :

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Parts Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Location –Fort Worth, TX

Work Schedule- Monday-Friday, 8am-5pm

Hourly Pay – $26.00 Paid Weekly!

Summary
The CSC Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory and reconciliation of all parts at a single location. In addition, this position will be responsible for processing Purchase Orders (PO's) and Vendor payment requests. This position will be responsible to ensure the right part is purchased from the right vendor and maintain inventory level to maximize customer uptime. We allow you to carve out your own career path and promote from within , based on performance.The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

Customer Service: improve the quality and consistency of customer communications and meet customer's expectations

Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction

Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning

Create repair order tasks and update work planning sheet

Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up

Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements

Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty

Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery

Make recommendations on min-max levels to the inventory planning team

Manage parts obsolescence

Ship warranty and return parts

Organize and ensure cleanliness in the parts room Administrative

Effectively handle all incoming shop calls

Clerical duties within the shop operations which include vehicle maintenance files

Process all Accounts Payable

Create repair orders for technicians

Additional Responsibilities

Performs other duties as assigned.

Ability to communicate effectively, both verbally and in writing

Strong organizational, prioritizing, and multitasking skills

Proven ability to make good decisions in a fast moving environment

Skills and Abilities

Strong computer skills to include spreadsheet and word processing software packages required

Qualifications

H.S. diploma/GED

Two (2) years or more customer service with issues resolution experience required required

DOT Regulated
No

#LI-post #INDexempt #FB

Job Category

Operations and Support

Job Seekers can review the Job Applicant Privacy Policy by clicking here .

Job Description :

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Parts Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Location –Fort Worth, TX

Work Schedule- Monday-Friday, 8am-5pm

Hourly Pay – $26.00 Paid Weekly!

Summary
The CSC Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory and reconciliation of all parts at a single location. In addition, this position will be responsible for processing Purchase Orders (PO's) and Vendor payment requests. This position will be responsible to ensure the right part is purchased from the right vendor and maintain inventory level to maximize customer uptime. We allow you to carve out your own career path and promote from within , based on performance.The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

YOUR JOB SEARCH ENDS HERE.

Check out these videos!

https://www.youtube.com/watch?v=usBbl6L1V6E

https://www.youtube.com/watch?v=b24PFgxvVS0

Ryder's most recently been named a “ Top Company for Women to Work for in Transportation ” by Women in Trucking, one of Fortune Magazine’s “ World’s Most Admired Companies ,” one of “ America’s Most Responsible Companies ” by Newsweek.

Essential Functions

• Customer Service: improve the quality and consistency of customer communications and meet customer's expectations

• Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction

• Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning

• Create repair order tasks and update work planning sheet

• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up

• Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements

• Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty

• Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery

• Make recommendations on min-max levels to the inventory planning team

• Manage parts obsolescence

• Ship warranty and return parts

• Organize and ensure cleanliness in the parts room Administrative

• Effectively handle all incoming shop calls

• Clerical duties within the shop operations which include vehicle maintenance files

• Process all Accounts Payable

• Create repair orders for technicians

Additional Responsibilities

• Performs other duties as assigned.

• Acute attention to detail

• Ability to communicate effectively, both verbally and in writing

• Effective phone skills

• Strong organizational, prioritizing, and multitasking skills

• Proven ability to make good decisions in a fast moving environment

Skills and Abilities

• Strong computer skills to include spreadsheet and word processing software packages required

Qualifications

• H.S. diploma/GED

• Two (2) years or more customer service with issues resolution experience required required

DOT Regulated
No

#LI-post #INDexempt #FB

Job Category

Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range :

$26.00

Maximum Pay Range :

$26.00

Benefits Information :

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here .

About the company

Ryder System, Inc., commonly known as Ryder, is an American transportation and logistics company.