Customer Service Outreach Associate, Specialist, or Support Staff

US Connects LLC; Massachusetts; On-site; Full time

Job summary

Join a dynamic team as a Customer Service Outreach Associate with a forward-thinking company providing essential communication services. In this remote role, you will be the key point of contact for customers, delivering exceptional support and marketing assistance. Your efforts will directly contribute to the growth of the customer base by converting leads into satisfied clients. This position offers a generous benefits package, including medical coverage and a retirement plan, along with opportunities for personal and professional growth. If you are passionate about customer service and want to make a difference, this role is perfect for you.

Benefits

Medical Coverage

Retirement Plan

Employee Referral Bonus

Gym Membership

Employee Discounts

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to convert leads into loyal customers effectively.

Responsibilities

• Serve as the primary contact for customers, providing support and service.
• Promote products and address customer inquiries to ensure satisfaction.

Skills

Customer Service

Sales Support

Marketing Assistance

Product Knowledge

Lead Conversion

Education

High School Diploma

Relevant Certifications

Tools

CRM Software

Communication Tools

Job description

Customer Service Outreach Associate, Specialist, or Support Staff

• Position ID OC108_MA
• Remote Job

About Us

US Connect, Inc. is headquartered in Dallas, TX and is a Federal and State Certified Eligible Telecommunication Carrier (ETC). US Connect, llc. provides prepaid, post-paid wireless voice and data communications services throughout the United States utilizing the T-Mobile Network. US Connect branded products are available through the internet, its agents, its dealers and soon through its own retail stores.

Job Description

This is a remote position.

As a Customer Service Support Staff or Specialist, you will serve as the primary point of contact for customers, providing sales support, marketing assistance, and exceptional customer service. You will play a pivotal role in promoting USCONNECT'S products and services, addressing customer inquiries, and ensuring customer satisfaction. Yopu will also be responsible for converting consumer leads into USCONNECT customers and members to ensure the growth of our consumer base.

Requirements

"ASSOCIATE:

*Assigned to an Outreach Collaborator

*Passed training & testing

*Obtained RAD ID

*Is permitted to have Inventory from OC

*Has full marketplace access

SPECIALIST:

Is managed by US CONNECT and is sent on US CONNECT enrollment assignments

SUPPORT STAFF LVL 1:

Handles assigned tasks, knowledgeable on all products, services, programs, lifeline, ACP

SUPPORT STAFF LVL 2:

Shift or task supervisors- manages 5 LvL1 access to modify configurations and fix minor system discrepancies, major changes must be made by developer"

By joining our organization, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within GHD group and the LVMG Group. As an employee, you will have an opportunity to engage in our Corporate Social Responsibility efforts on both a local & global level with various communities and organizations and to also partake in initiatives to raise funds for our charity partner UNICEF.. Outreach Associate,Specialist,or Support Staff can start their own team.

**$21-$61 marketing reimbursement funds per Activated Lifeline/ACP Device

**Online Affiliate team building and management tools

**Access to the Exclusive USC Outreach Marketplace

**Co-Branded Website for enrollments. You are responsible for your own taxes, insurance, enrollments and all other expenses related to outreach, procurement, marketing, sales, and distribution. USC provides the infrastructure, systems, licenses & marketing reimbursement funds."

US Connect is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.