Customer Service Outreach Associate, Specialist, or Support Staff

usconnects; Fort Worth (TX); On-site; Full time

Job summary

An established industry player seeks dynamic individuals for customer service outreach roles. As a vital part of the team, you will engage with customers, providing exceptional support and promoting innovative products. This position offers a unique opportunity to impact customer satisfaction and drive growth while enjoying a generous benefits package. Join a collaborative environment that values your contributions and provides avenues for career advancement. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Benefits

Medical Coverage

Retirement Plan

Employee Referral Bonus

Gym Membership

Employee Discounts

Career Development Opportunities

Training Programs

Qualifications

• Experience in customer service and sales support is essential.
• Knowledge of products and services offered by the company.

Responsibilities

• Serve as the primary point of contact for customers.
• Promote products and services while ensuring customer satisfaction.
• Convert leads into customers and manage outreach efforts.

Skills

Customer Service

Sales Support

Marketing Assistance

Product Knowledge

Team Management

Education

High School Diploma

Customer Service Training

Job description

Customer Service Outreach Associate, Specialist, or Support Staff

Fort Worth, United States | Posted on 04/21/2024

• Position ID OC109_MA
• Date Opened 04/21/2024
• Job Type Any
• City Fort Worth
• State/Province Texas
• Country United States

About Us

US Connect, Inc. is headquartered in Dallas, TX and is a Federal and State Certified Eligible Telecommunication Carrier (ETC). US Connect, LLC provides prepaid, post-paid wireless voice and data communications services throughout the United States utilizing the T-Mobile Network. US Connect branded products are available through the internet, its agents, its dealers and soon through its own retail stores.

Job Description

As a Customer Service Support Staff or Specialist, you will serve as the primary point of contact for customers, providing sales support, marketing assistance, and exceptional customer service. You will play a pivotal role in promoting US Connect's products and services, addressing customer inquiries, and ensuring customer satisfaction. You will also be responsible for converting consumer leads into US Connect customers and members to ensure the growth of our consumer base.

Requirements

ASSOCIATE:
- Assigned to an Outreach Collaborator
- Passed training & testing
- Obtained RAD ID
- Permitted to have Inventory from OC
- Full marketplace access
SPECIALIST:
- Managed by US Connect and sent on US Connect enrollment assignments
SUPPORT STAFF LVL 1:
- Handles assigned tasks, knowledgeable on all products, services, programs, lifeline, ACP
SUPPORT STAFF LVL 2:
- Shift or task supervisors managing 5 LVL 1 staff to modify configurations and fix minor system discrepancies; major changes must be made by developers.

By joining our organization, you will receive a generous benefits package, including but not limited to medical coverage, retirement plan, employee referral bonus program, gym membership, and employee discounts. In addition to working with talented leaders within the luxury market, you will also have an opportunity to attend industry-renowned training and access unparalleled career opportunities within GHD group and the LVMG Group. As an employee, you will engage in our Corporate Social Responsibility efforts on both a local and global level with various communities and organizations and partake in initiatives to raise funds for our charity partner UNICEF. Outreach Associate, Specialist, or Support Staff can start their own team.

Compensation:
**$21-$61 marketing reimbursement funds per Activated Lifeline/ACP Device
**Online Affiliate team building and management tools
**Access to the Exclusive USC Outreach Marketplace
**Co-Branded Website for enrollments. You are responsible for your own taxes, insurance, enrollments, and all other expenses related to outreach, procurement, marketing, sales, and distribution. USC provides the infrastructure, systems, licenses, and marketing reimbursement funds.

US Connect is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability, genetic information, or any other reason prohibited by law in employment.