Customer Service & Orders Specialist

Domino's; Monrovia (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

Domino's Pizza is seeking a Customer Service Representative (CSR) to join our team at 11717 Old National Pike. This full-time role involves taking orders by phone and in person, delivering friendly service, handling cash, and upselling Domino’s products.

You will learn pizza preparation, food safety, and inventory processes while supporting a fast-paced store environment. You’ll receive in-store training from a manager and teammates, helping you hit targets and grow with the company.

Qualifications

• Demonstrate a friendly, positive attitude and great customer service skills.
• Taking orders over the phone and in person.
• Dealing with customer concerns.
• Cash handling.
• Upselling.
• Food and product knowledge to prepare orders.

Responsibilities

• Demonstrate a friendly, positive attitude and great customer service skills.
• Taking orders over the phone and in person.
• Dealing with customer concerns.
• Cash handling.
• Upselling.
• Making Domino’s high quality pizzas.
• Food and portion control.
• Hygiene and food safety.
• Food preparation.
• General cleaning duties.
• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily.
• Ability to communicate written instructions clearly.
• Ability to communicate with customers and co-workers to process orders both over the phone and in person.
• Enter orders using a computer keyboard or touch screen.

Skills

Customer service

Cash handling

Upselling

Phone orders

Teamwork

Tools

POS system

Job description

Domino's Pizza is seeking a Customer Service Representative (CSR) to join our team at 11717 Old National Pike. This full-time role involves taking orders by phone and in person, delivering friendly service, handling cash, and upselling Domino’s products.

You will learn pizza preparation, food safety, and inventory processes while supporting a fast-paced store environment. You’ll receive in-store training from a manager and teammates, helping you hit targets and grow with the company.