Customer Service & Order Support Specialist

Socket.dev; Winchester (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Cadence Petroleum Group is seeking a Customer Service Specialist to join a leading distributor of automotive and industrial lubricants in the eastern United States. The role involves assisting customers by phone and email, processing orders, and collaborating with sales teams to ensure top-tier service.

The position requires strong communication, problem-solving abilities, and multitasking in a fast-paced environment.

Qualifications

• 2 years of customer service experience.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Detail oriented with ability to manage multiple tasks.
• Bachelor's degree or equivalent combination preferred.

Responsibilities

• Interacts with customers via phone, email, online chat, or in-person to provide support and information on products or services.
• Receives, screens and directs phones calls and emails.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the appropriate staff when needed.
• Maintains accurate daily records of goods received and shipments made.
• Collecting Credit Card receipts, processing work orders and assist with billing process.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

MS Office

Attention to detail

Self-motivated

Education

Bachelor's degree

Job description

Cadence Petroleum Group is seeking a Customer Service Specialist to join a leading distributor of automotive and industrial lubricants in the eastern United States. The role involves assisting customers by phone and email, processing orders, and collaborating with sales teams to ensure top-tier service.

The position requires strong communication, problem-solving abilities, and multitasking in a fast-paced environment.