Customer Service Operator

Edmonton State Bank; Glasgow (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Edmonton State Bank is seeking a Customer Service Operator in Glasgow, KY to handle inbound calls, assist customers with transactions, and promote bank products. The role requires a professional demeanor, accuracy, and adherence to security policies.

The successful candidate will display strong communication skills, basic math and computer literacy, and a customer‑focused mindset in a full-time clerical capacity within a standard office setting.

Qualifications

• High school diploma or equivalent.
• Ability to pass a background check.
• Exceptional time management, communication, and customer service skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Professional appearance and courteous manner.

Responsibilities

• Directing inbound calls to appropriate party
• Assisting customers with processing transactions, such as payments and transfers, resolving complaints or account discrepancies, and answering questions
• Informing customers about bank products and services
• Processing returned mail for customer contact
• Keeping a clean, organized work area and a professional appearance
• Handling transactions and confidential information in a responsible manner
• Following all bank financial and security regulations and procedures
• Any other duties as assigned

Skills

Customer service

Communication

Time management

Basic math

Computer skills

Professional appearance

Accountability

Accuracy

Efficiency

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Operator

Full Time Clerical GLASGOW, KY, US

The Customer Service Operator will provide exceptional telephone service to inbound calling customers. The Customer Service Operator will respond to customer requests and inquiries, make recommendations about bank products and services.

To succeed as a Customer Service Operator, you should have a professional appearance and a customer-focused attitude. You should be courteous, efficient, helpful, and accurate.

Customer Service Operator Responsibilities:

• Directing inbound calls to appropriate party
• Assisting customers with processing transactions, such as payments and transfers, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Processing returned mail for customer contact
• Keeping a clean, organized work area and a professional appearance.
• Handling transactions and confidential information in a responsible manner.
• Following all bank financial and security regulations and procedures.
• Any other duties as assigned

Customer Service Operator Requirements:

• High school diploma or equivalent.
• Ability to pass a background check.
• Exceptional time management, communication, and customer service skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Professional appearance and courteous manner.

Working Conditions/Physical Demands

• Position operates in a professional office environment
• Routine use of standard office equipment, i.e. computers, phones, photocopiers, calculators, and filing cabinets
• Must be able to remain sedentary 75% of the time
• Employee will occasionally move about inside the office to access file cabinets, office machinery, etc.