Customer Service Operations Supervisor

Coffee Memorial Blood Center Inc; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

Long term disability

401(k)

Paid-time off

$5,000 annual tuition reimbursement

Holiday pay

Etc.

Job summary

Coffee Memorial Blood Center Inc seeks a Customer Service Supervisor to lead daily inbound and outbound service operations, monitor performance, and ensure quality and timely reporting.

You will oversee contact handling, scheduling, records, and coaching, while maintaining accuracy and donor‑focused, mission‑driven service. Strong communication and workflow system experience required.

Qualifications

• High school diploma or equivalent required.
• Must be 21 years of age or older.
• Valid driver’s license with clean MVR (3 years).
• 2+ years of contact center experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Assign inbound/outbound coverage and lead pre-shift meetings.
• Use Five9, HemaConnect, Monday.com, Donable, Zendesk to manage work.
• Monitor service levels, response times, and KPIs.
• Submit metrics, schedules, and records by deadlines.
• Lead performance reviews, coaching, and training sessions.

Skills

Leadership

Customer service

Coaching

Communication

Scheduling

Team management

Analytical

Workflow tools

Education

High school diploma or equivalent

Tools

Five9

HemaConnect

Monday.com

Donable

Zendesk

Job description

Coffee Memorial Blood Center Inc seeks a Customer Service Supervisor to lead daily inbound and outbound service operations, monitor performance, and ensure quality and timely reporting.

You will oversee contact handling, scheduling, records, and coaching, while maintaining accuracy and donor‑focused, mission‑driven service. Strong communication and workflow system experience required.