Customer Service Operations Representative (Ventura, CA)

Curri; California; Presencial; USD 52.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401K

Equity grant

Descripción de la vacante

Curri is seeking a Service Operations Representative to join our Customer Operations Team in Ventura, CA. The role focuses on ensuring every delivery is a home run by delivering exceptional driver and customer support, tackling problems from first principles, and contributing to Curri’s growth and operational strategy.

You will manage deliveries end-to-end, assist customers and drivers via chat and phone, and share insights to improve logistics.

Formación

• Experience in customer service roles.
• Clear written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Familiarity with logistics or operations is a plus.

Responsabilidades

• Coordinate deliveries from booking to successful drop-off.
• Provide best-in-class support for customers and drivers via chat and phone.
• Communicate with pickup and drop-off contacts to ensure smooth deliveries.
• Provide operational feedback to optimize logistics.

Conocimientos

Customer service

Communication

Problem solving

Critical thinking

Positive attitude

Herramientas

G-Suite

Google Docs

Google Sheets

Descripción del empleo

The role:

Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced environments. We are looking for a passionate, driver, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies.

What you will do:

• Facilitate deliveries from booking to successful drop-off and everything in between

• Provide best-in-class support for our customers and drivers via chat and phone

• Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly

• Provide operational feedback and identify pain points for the team to optimize logistics

What you will need to have:

• Fun personality, positive attitude, eagerness to learn

• Strong critical thinking and problem solving acumen

• Excellent written and verbal communication skills

• Top-notch customer service skills

• Proficient in G-Suite (Google Docs, Google Sheets)

What's in it for you:

• You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.

• There is no work/life—there is only life and want your time at Curri to be life‑giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.

• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Who are we?

We are Curri, and our mission is to build the network and software that move the world’s goods with speed, intelligence, and trust. Curri provides on‑demand, last‑mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.
Founded in 2018 and part of the YC S19 Batch, we’re solving the massive inefficiencies that exist in the construction industry. Our headquarters are in Ventura, CA. Learn more at curri.com.

Curri is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment. We don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.