Customer Service ONSITE

Alcar Recovery; Mississippi; On-site; USD 30,000 - 40,000; Full time

Job summary

Alcar Recovery is seeking an ON SITE Call Center Representative in Natchez, MS. The successful candidate will act as a liaison between the company and its debtors, ensuring customer satisfaction through effective issue resolution and communication.

Responsibilities include managing calls, identifying customer needs, and maintaining comprehensive records. Requirements encompass prior customer support experience and strong communication skills. This is an on-site position at our facility with a focus on employee safety.

Qualifications

• Previous experience in a customer support role.
• Strong phone and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Identify customers' needs and provide solutions.
• Maintain records of all conversations in the CRM.

Skills

Verbal communication skills

Active listening

Time management

Customer focus

Education

High school diploma

Tools

CRM systems

Job description

ALCAR Recovery is rapidly growing its brand in the repossession market. We are seeking qualified applicants that want to learn the business and build a career in the industry.

We are looking for an ON SITE Call Center Representative that will be the liaison between our company and its current debtors, customers and agents. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships with clients and agents
• Keep records of all conversations in our call center database in a comprehensible way
• Basic Computer Skills
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school diploma

This is not a work-from-home position. Our beautiful facility is located in historic downtown Natchez, MS. We are focused on employee safety and operate under strict COVID-19 guidelines.