Customer Service Officer (Lifeguard)

Wellington Shire Council; Energy (IL); On-site; USD 32,000 - 38,000; Part time

Job summary

Wellington Shire Council is seeking flexible and reliable individuals for the role of Customer Service Officer (Lifeguard) at Aqua Energy Leisure Centre. This position involves ensuring safety at pools, providing excellent customer service, and engaging with the community. If you're looking for a rewarding opportunity to work in a dynamic environment, this job could be for you.

Qualifications

• Hold relevant qualifications like Lifeguard and First Aid certificates.
• Communicate effectively with patrons of all ages.
• Maintain safety and cleanliness in a professional manner.

Responsibilities

• Monitor pool activity to ensure safety.
• Assist visitors and maintain operational efficiency.
• Contribute to a welcoming environment at all facilities.

Skills

Strong communication skills

Customer service skills

Teamwork

Calm under pressure

Education

Pool Lifeguard Certificate

Level 2 First Aid

Cardiopulmonary Resuscitation Certificate

Working with Children Check

Job description

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Position No. 767

Multiple casual positions available from September 2025

Band 3 - $41.34 per hour (inclusive of 25% casual loading) plus 12% statutory superannuation if applicable (junior rates apply if under 21)

Wellington Shire Council is seeking friendly, reliable individuals to join our team as Customer Service Officers (Lifeguards). These casual positions will be at our newly refurbished Aqua Energy Leisure Centre in Sale opening later in the year. You will also be available to work at our indoor and outdoor pool facilities in Sale, Heyfield, Maffra, Rosedale, Stratford, and Yarram.

Position No. 767

Multiple casual positions available from September 2025

Band 3 - $41.34 per hour (inclusive of 25% casual loading) plus 12% statutory superannuation if applicable (junior rates apply if under 21)

Wellington Shire Council is seeking friendly, reliable individuals to join our team as Customer Service Officers (Lifeguards). These casual positions will be at our newly refurbished Aqua Energy Leisure Centre in Sale opening later in the year. You will also be available to work at our indoor and outdoor pool facilities in Sale, Heyfield, Maffra, Rosedale, Stratford, and Yarram.

You will be part of a supportive team that helps create a safe, welcoming, and enjoyable experience for everyone who visits our pools. Whether you are monitoring the water, assisting visitors, or ensuring everything runs smoothly, you will play an important role in the daily operations of our community facilities.

We Are Looking For Individuals Who

• Have strong communication and customer service skills
• Work effectively as part of a team
• Can engage confidently with people of all ages and backgrounds
• Remain calm under pressure and are focused on safety
• Take pride in maintaining a clean, safe, and professional environment
  
  

If you are seeking a role that offers variety, flexibility, and the opportunity to contribute to your local community, we would like to hear from you.

Work hours may include early mornings, evenings, after school, and weekends.

To be rostered for shifts, you will need to obtain and maintain the following:

• Pool Lifeguard Certificate
• Level 2 First Aid
• Cardiopulmonary Resuscitation Certificate
• Working with Children Check (if you are 18 years of age or older)
  
  

(If you do not currently hold all of the required qualifications, you may still apply. However, you will need to obtain them (at your own cost) before being rostered for shifts.)

The Successful Candidate Will Be Able To Demonstrate

• Relevant qualifications and/or experience
• Strong communication and interpersonal skills
• Reliability and the ability to work well within a team environment
• A positive attitude with a focus on customer service
  
  

If this opportunity sounds right for you, we encourage you to apply and help us provide a safe and welcoming space for our community.

How To Apply

Applications must address the Key Selection Criteria as outlined in this advert and will be accepted no later than 11:59pm Tuesday 1 July 2025.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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