Customer Service Mon-Fri

Five Star Call Centers; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the customer service sector as a Customer Service agent supporting J.W. Pepper, a major sheet music retailer. Applicants should have a full grasp of customer needs and demonstrate strong communication skills. With flexible shifts and a starting pay of $14/hour plus benefits, find fulfillment in helping music lovers enhance their events.

Benefits

Paid training (~4 weeks)

Full-time, benefit-eligible after 60 days

Shift differential for nights & weekends ($1/hr)

Qualifications

• 1 year of customer service or support experience required.
• 1 year of call center or office background experience required.
• Must be fluent in English (reading, writing, speaking).

Responsibilities

• Address customer questions and concerns via phone, email, and chat.
• Manage large inbound call volumes efficiently.
• Identify needs, clarify info, research, and provide solutions.

Skills

Excellent verbal communication

Active listening

Customer focus

Effective use of technology

Adaptability

Education

High school diploma or GED preferred

Tools

CRM systems

Outlook

Word

Excel

Job description

Join us to apply for the Customer Service Mon-Fri role at Five Star Call Centers.

Music lovers, keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song by supporting customers who appreciate a helpful attitude and enthusiasm for music. You will assist them via phone, email, and chat.

Qualifications

• 1 year of customer service or support experience
• 1 year of call center or office background experience
• High school diploma or GED preferred
• Technical savvy (toggle between multiple browsers & systems using dual monitors)
• Experience with Outlook, Word, & Excel preferred
• Knowledge of CRM systems a plus
• Remote work experience a plus
• Quick learner, able to work independently
• Strong communication and active listening skills
• Must be at least 18 years old
• Background check and drug screening as per laws
• Fluent in English (reading, writing, speaking)

Responsibilities

• Address customer questions and concerns via phone, email, and chat
• Manage large inbound call volumes efficiently
• Work without scripts, maintain call control
• Identify needs, clarify info, research, and provide solutions
• Use company resources to handle calls accurately
• Identify upsell/cross-sell opportunities
• Support customer satisfaction and quality standards
• Switch tasks smoothly without losing efficiency
• Complete all training successfully
• Communicate with patience and professionalism
• Maintain punctuality and attendance
• Uphold ethics, honesty, confidentiality, and responsibility
• Cross-train as needed
• Maintain confidentiality and security policies
• Perform additional duties as assigned

Skills and Abilities

• Excellent verbal communication and active listening
• Customer focus and adaptability
• Composure in challenging situations
• Effective use of technology
• Sitting and manual dexterity required
• Occasional physical activities (reach, lift up to 30 lbs)

Pay & Benefits

• Starting at $14/hr + shift differential ($1/hr nights & weekends), potential increase after 90 days
• Shifts between 9:00 am - 6:00 pm EST, Monday-Friday
• Paid training (~4 weeks, Mon-Fri 9:00 am - 6:00 pm EST)
• Full-time, benefit-eligible after 60 days

Equipment

Company-provided equipment shipped to your verified, reliable internet connection and dedicated workspace.

This description covers the general responsibilities and is not exhaustive.

Note: Management may reassign duties as needed.