Customer Service Manager Trainee (H)

Hannaford Supermarkets; Raymond (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager Trainee to oversee retail operations and ensure the highest standards of customer service. In this dynamic role, you will manage department operations, build strong relationships with associates and customers, and promote a positive workplace culture. You will be responsible for hiring and training staff, achieving financial goals, and maintaining compliance with safety and quality standards. This position offers a unique opportunity to grow within a company committed to sustainability and community partnership, making a meaningful impact on both the store and its customers.

Qualifications

• Experience in customer service and retail management.
• Ability to train and develop team members.

Responsibilities

• Manage daily operations and ensure quality standards.
• Hire, train, and develop associates to foster a positive environment.

Skills

Customer Service

Team Management

Inventory Management

Sales Strategies

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

RF Units

Computer Systems

Job description

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Address: USA-NH-Raymond-2 Freetown Road

Store Code: Store 08120 Management (2741237)

Hannaford Supermarkets started as a fresh produce vendor in Portland, Maine in 1883. It remains connected to those roots as a local market, actively partnering with farmers and producers through its Local program, celebrating local foods, farmland, traditions, and jobs. Hannaford was the first major U.S. supermarket to certify that all its seafood was sustainably harvested.

Primary Purpose

Manage retail operations for the assigned department, making decisions impacting store associates, merchandise quality, presentation, and customer service. Build strong relations with associates and customers, promote a positive culture, and ensure store conditions, security, safety, and food safety standards are maintained at the highest level. Responsible for asset control.

Duties and Responsibilities

• Foster a positive, inclusive environment to retain associates and customers.
• Ensure quality standards are met.
• Manage department operations according to established practices.
• Maintain department appearance and presentation.
• Hire, train, and develop associates.
• Achieve departmental financial goals.
• Supervise departmental duties and performance.
• Provide excellent customer service.
• Delegate and follow up effectively.
• Maintain accurate records of production, shrink, sales, and inventory.
• Meet physical requirements of the role.
• Recognize accomplishments and offer constructive feedback.
• Treat all co-workers with fairness and respect.
• Ensure proper training of associates.
• Follow company policies and procedures.
• Develop product knowledge.
• Use RF units as needed.
• Organize product loads and assist with inventory management.
• Conduct performance appraisals.
• Maintain effective work schedules.
• Utilize company tools and systems.
• Follow operational and merchandising standards.
• Ensure compliance with sanitation, safety, and food safety standards.
• Understand and address shrink issues.
• Perform other duties as assigned.

Physical Requirements

• Use computers and communication systems.
• Lift up to 20 lbs. regularly, up to 60 lbs. occasionally.
• Push/pull up to 40 lbs. regularly.

Preferred Requirements

• Assist in achieving financial objectives.
• Follow all policies and procedures.
• Foster a sales-driven, customer-focused culture.
• Manage performance and development of associates.
• Support store appearance and product quality.
• Make hiring and training recommendations.
• Maintain compliance with safety standards.
• Understand merchandising and inventory management.
• Maintain confidentiality of store information.
• Perform other tasks as assigned.

Salary range: $18.95 - $27.25/hr

Hannaford is an equal opportunity employer, committed to diversity and inclusion.