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A leading digital health company seeks a Center Support Services Manager to oversee contact center operations, ensuring performance improvements and employee support. Ideal candidates will possess strong communication skills and at least 3 years of management experience, committed to exemplary service delivery. This full-time position offers an exciting opportunity to drive meaningful impact in a growing team environment.
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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!
Job Description
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.
Job Summary
The Center Support Services Manager is primarily responsible for maintaining effective internal support for contact center teams assigned to Sharecare Health Data Services by utilizing one’s knowledge of company products and services as well as past experience in call center operations.
The Center Support Services Manager will demonstrate they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharecare Health Data Services People Give Back, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.
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