Customer Service Manager: People Leader & Process Optimizer

RRD; Manchester (CT); On-site; USD 79,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and supplemental cover

Job summary

RRD is seeking a skilled leader to head the Customer Service team in Manchester, CT. You will delegate day-to-day activities, mentor staff, and ensure service levels meet or exceed expectations.

The role requires guiding growth, coaching, and coordinating with internal and external customers to resolve issues. You will conduct annual reviews, develop career plans, and drive improvements across workflows while aligning with company policies and objectives.

Qualifications

• Bachelor's degree in a discipline related to the function with 5+ years of related experience.
• 5+ years of experience in managing/supervising a team is required.
• Advanced computer skills with MS Office including Email, Outlook, Word, Excel, PowerPoint, Access, and Internet Explorer.

Responsibilities

• Lead, coach, and motivate direct reports to achieve high performance.
• Conduct annual performance reviews for direct reports.
• Ensure career development plans are prepared and communicated.
• Support employment policies and procedures and drive alignment with business objectives.
• Attend production meetings and relay information to the team.
• Provide on-the-job training and hands-on support to team members.

Skills

Leadership

Team management

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

RRD is seeking a skilled leader to head the Customer Service team in Manchester, CT. You will delegate day-to-day activities, mentor staff, and ensure service levels meet or exceed expectations.

The role requires guiding growth, coaching, and coordinating with internal and external customers to resolve issues. You will conduct annual reviews, develop career plans, and drive improvements across workflows while aligning with company policies and objectives.