Customer Service Manager- Homecare

All Ways Caring HomeCare; Tucson (AZ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Referral bonuses

Benefits + 401K

Career growth

Job summary

All Ways Caring HomeCare in Tucson, AZ is seeking a Customer Service Manager to lead quality care and ensure exceptional client satisfaction in home settings.

You will supervise caregivers, manage scheduling, and develop proactive solutions while maintaining strong relationships with referral partners and clients. Fluency in English and Spanish is preferred to serve diverse families.

Qualifications

• Scheduling and supervisory experience required.
• Self-motivated with ability to manage multiple tasks.
• Bilingual English-Spanish fluency preferred.
• Effective verbal and written communication.

Responsibilities

• Oversee quality care and client satisfaction.
• Supervise Caregivers and provide guidance.
• Manage employee scheduling and proactive problem solving.
• Maintain relationships with referral partners and clients.
• Ensure proper documentation and record-keeping.
• Conduct home visits and safety checks.

Skills

Scheduling experience

Supervisory experience

Bilingual English-Spanish

Customer service

Education

Associate or Bachelor's degree in business, Nursing, Social Services, or related field

Job description

Customer Service Manager- Homecare

US-AZ-TUCSON

Requisition ID: 2026-196433

Line of Business: All Ways Caring HomeCare

Pay Min: USD $19.00/Hr.

Pay Max: USD $20.00/Hr.

Overview

Who We're Looking For (Tucson, AZ):

Join our Tucson, AZ team as a Customer Service Manager (CSM) responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience, with bilingual English-Spanish fluency preferred
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency-someone ready to make a real impact in the Tucson community
• A people-person who is friendly, compassionate, and able to build positive relationships and partnerships-someone passionate about improving the lives of those we serve
• An experienced communicator and problem solver who is well-organized

Why Join Our Tucson Team:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About our Line of Business

All Ways Caring delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Referral bonuses. Work with your friends
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

Salary Range

USD $19.00 - $20.00 / Hour