Customer Service Manager (Fully Remote)

Eurofins Scientific; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Eurofins Scientific is an international life sciences company providing analytical testing services across food, environment, pharmaceutical, and cosmetic industries.

With over 65,000 staff in 60 countries and 950+ laboratories, the role owns a defined client portfolio in Food Assurance and Healthcare Assurance and manages relationships remotely through structured contact plans, check-ins, and business reviews.

Job description

Account Management & Client Relationship:

• Own a defined portfolio of clients across Food Assurance and Healthcare Assurance.
• Manage relationships remotely via structured contact plans, including check-ins, video meetings, and business reviews.
• Understand each client's certification roadmap and anticipate needs.
• Prepare, issue, and follow up on quotations for certification, audit, training, and advisory services.
• Qualify inbound requests and convert them into signed agreements.
• Process orders and contracts with accuracy, and manage renewals and multi-year cycles.
• Maintain client records and pipeline in CRM with high data hygiene.
• Track order status, win/loss, renewal dates, and revenue forecast.
• Provide regular reporting and contribute to monthly commercial cycles.

Cross-Business Development:

• Identify cross-selling opportunities between Food and Healthcare portfolios.
• Support marketing campaigns and follow up on leads.
• Share market intelligence and best practices with the commercial team.

Eurofins Scientific

Eurofins Scientific is an international life sciences company providing analytical testing services across food, environment, pharmaceutical, and cosmetic industries. With over 65,000 staff in 60 countries and 950+ laboratories, it is a global leader in testing and assurance, fostering an entrepreneurial and decentralized culture.