Customer Service Manager

Goodwill Industries of Monocacy Valley, Inc.; Walkersville (MD); On-site; Full time

Job summary

Goodwill Industries of Monocacy Valley, Inc. is seeking a Customer Service Manager to lead the sales floor operations. This role involves overseeing daily functions, ensuring high performance of the team, and delivering outstanding customer service. The successful candidate will have retail management background and strong leadership abilities.

Benefits

5 Medical Plans

Employer Funded Health Reimbursement Account (HRA)

3 Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Qualifications

• One year customer service experience required.
• One year work experience in Retail Management preferred.
• Ability to pass a background check and drug screen.

Responsibilities

• Execute retail operations plan to achieve sales goals.
• Lead and develop teams of Retail Sales Associates.
• Ensure excellent customer service and store operations.

Skills

Leadership

Customer Service

Team Management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Join to apply for the Customer Service Manager role at Goodwill Industries of Monocacy Valley, Inc.

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Manager role at Goodwill Industries of Monocacy Valley, Inc.

Get AI-powered advice on this job and more exclusive features.

8425 Woodsboro Pike Walkersville Maryland, 21793,

Starting Pay:

$19.25 Hourly

We are hiring at all of our MD locations, if this location is not your location of choice, we will talk to you about all of our opportunities.

Position Description:

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Essential Duties and Responsibilities:

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Transfers to different stores at any given time due to business needs.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
• Processes complex sales transactions, including customer returns.
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provides regular mentoring, training, and coaching to develop skills of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.
  
  

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or equivalent work experience
• One-year work experience in Retail Management, preferred
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
  
  

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!
  
  

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

Referrals increase your chances of interviewing at Goodwill Industries of Monocacy Valley, Inc. by 2x

Get notified about new Customer Service Manager jobs in Walkersville, MD.

Sykesville, MD $100,000.00-$135,000.00 2 weeks ago

Clarksburg, MD $53,000.00-$72,000.00 2 days ago

Frederick, MD $40,000.00-$48,000.00 1 year ago

Center Operations Manager in Training (COMiT)

Clarksburg, MD $53,000.00-$72,000.00 1 day ago

Hagerstown, MD $70,000.00-$106,000.00 5 hours ago

Shift Manager-Competitive Pay from $16.35 to $18.00 per hour

Francis Scott Key Mall - Retail Security Supervisor

Frederick, MD $64,790.00-$91,960.00 2 weeks ago

Frederick, MD $63,000.00-$97,450.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.