Customer Service Manager

CubeSmart; Sarasota (FL); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Work/Life Balance

Career Growth

Competitive Pay

Paid Time Off

401(k) Match

Health Savings Account

Résumé du poste

CubeSmart Self-Storage is seeking a Store Operations Manager to lead customer service and property upkeep at our Sarasota-area locations.

You will develop relationships with customers, drive leasing and sales goals, manage invoices, and oversee daily store operations and maintenance tasks.

Join a team that values work-life balance, competitive pay, and a path to growth across the U.S. This role may require weekend availability and physical tasks as part of daily duties.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays and have access to a personal vehicle and valid driver’s license.

Responsabilités

• Develop and maintain customer relationships by identifying self-storage needs and providing solutions.
• Interacting face to face with customers and delivering excellent service.
• Meet monthly sales goals and leasing metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units.
• Renting spaces, selling store merchandise, managing the leasing process, and processing payments.”
• Managing invoice review and approval within the database and related reporting.
• Overseeing the store’s expense budget and inventory management.
• Performing maintenance tasks such as cleaning and upkeep of the store and grounds.

Connaissances

Customer service

Operational focus

MS Office

Saturdays availability

Driver's license

Vehicle access

Description du poste

Overview

At CubeSmart, our culture makes the difference.

When we say it’s what’s inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
• Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.

The Store Operations Manager is responsible for:

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You’ll love working here because:

YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Qualifications

Job Requirements:

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

*Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.