Customer Service Manager

Tower Management of NY; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in the retail motor vehicles industry is seeking an experienced Customer Service Supervisor to lead a team of agents. The role involves overseeing operations, ensuring customer satisfaction, and developing effective strategies for service improvement. Ideal candidates will have strong interpersonal and organizational skills, along with a Bachelor's degree and managerial experience in customer service.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• At least 2 years of managerial experience in customer service.
• Ability to multitask and prioritize tasks.

Responsibilities

• Interview, hire, train, and manage a team of customer service agents.
• Develop strategies to improve customer service.
• Create reports highlighting key performance metrics.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor's degree or equivalent

Tools

Customer Service Software

Job description

2 weeks ago Be among the first 25 applicants

Tower Management of NY provided pay range

This range is provided by Tower Management of NY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

Direct message the job poster from Tower Management of NY

Location: Bronx, NY and Long Island City, NY

We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Manager, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards.

Responsibilities:

• Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed
• Create a customer service team to provide excellent customer service to ensure customer satisfaction
• Monitor and respond to customer inquiries in a timely and efficient manner
• Manage customer data, including tracking and recording customer feedback
• Monitor customer service agent performance, ensuring customer service satisfaction goals are met
• Develop strategies and processes to improve customer service
• Create reports highlighting key performance metrics and customer service satisfaction
• Utilize customer service software to optimize customer service processes

Requirements:

• Bachelor's degree or equivalent
• At least 2 years of managerial experience working in customer service
• Excellent interpersonal, organizational, and problem-solving skills
• Knowledge of customer service and support processes and industry trends
• Proficiency with customer service software and applications
• Ability to adapt and remain diplomatic in difficult situations
• Excellent communication and interpersonal skills
• Must be able to work in a fast-paced, high-stress environment
• Ability to multitask and prioritize tasks
• Willingness to work in a team environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and General Business

• Industries

  Retail Motor Vehicles

Featured Benefits

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Disability insurance

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