Customer Service Manager

CFS; Morgantown (WV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

Paid time off

401(k) with company match

Job summary

CFS in Morgantown, WV is seeking a Customer Service Manager to lead daily operations and shape the customer experience. You will oversee a cross-functional team, drive improvements, and ensure service excellence across Sales, Operations, Purchasing, and Marketing.

The role offers exposure to ERP-driven processes, opportunity to mentor staff, and a competitive benefits package. This is a leadership position with direct impact on customer retention and business performance.

Qualifications

• Minimum 5 years of customer service experience required.
• Experience leading a customer service team.
• ERP systems experience in manufacturing preferred.
• Proficiency in MS Office and Google Workspace.

Responsibilities

• Oversee daily customer service operations and team workflow
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management
• Review and process customer orders while ensuring accurate account information
• Resolve escalated customer concerns and implement service improvements
• Collaborate with internal departments to address customer and operational challenges
• Track service metrics, generate reports, and establish customer service goals

Skills

Leadership

Communication

Problem solving

Education

5+ years of customer service experience

Bachelor's degree preferred

Tools

ERP systems

Microsoft Office

Google Workspace

Job description

• Lead and influence the customer experience strategy across a growing organization


• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing


• Drive process improvements that directly impact customer satisfaction and business performance


• Play a key role in strengthening customer relationships and resolving complex issues


• Gain exposure to manufacturing operations and ERP-driven business processes


• Opportunity to mentor, develop, and lead a customer service team


• Partner with cross-functional leaders to improve efficiency and service delivery


• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match


• Stable leadership position with direct impact on customer retention and company growth

Why This Opportunity Stands Out

• Lead and influence the customer experience strategy across a growing organization


• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing


• Drive process improvements that directly impact customer satisfaction and business performance


• Play a key role in strengthening customer relationships and resolving complex issues


• Gain exposure to manufacturing operations and ERP-driven business processes


• Opportunity to mentor, develop, and lead a customer service team


• Partner with cross-functional leaders to improve efficiency and service delivery


• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match


• Stable leadership position with direct impact on customer retention and company growth

Salary: $75,000-$85,000

Location: Morgantown, WV

Key Responsibilities For The Customer Service Manager

• Oversee daily customer service operations and team workflow


• Manage customer inquiries related to orders, pricing, invoices, billing, and account management


• Review and process customer orders while ensuring accurate account information


• Resolve escalated customer concerns and implement service improvements


• Collaborate with internal departments to address customer and operational challenges


• Track service metrics, generate reports, and establish customer service goals

Qualifications For The Customer Service Manager

• High school diploma required; Bachelor's degree preferred


• 5+ years of customer service experience


• Prior customer service leadership or management experience preferred


• Experience with ERP systems in a manufacturing environment preferred


• Proficiency with Microsoft Office and Google Workspace applications