Customer Service Manager

Vanguard Dealer Services; Minneapolis (MN); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance customer relationships and drive revenue growth. This pivotal role involves onboarding new clients, delivering exceptional customer service, and supporting sales operations for automotive dealerships. You will engage with customers, ensuring compliance with regulations and maintaining CRM records. The company offers a supportive environment with low-cost medical benefits, fully paid dental and vision coverage, and a 401(k) with employer match. If you are passionate about customer success and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Low-cost medical benefits

Fully paid dental and vision coverage

401(k) with employer match

Paid time off

Professional development support

Qualifications

• 1+ years in automotive retail F&I or related experience.
• Excellent communication and customer service skills required.

Responsibilities

• Onboard new customers and provide ongoing support.
• Conduct outbound sales and training for new accounts.

Skills

Customer Service Skills

Communication Skills

Data Analysis

CRM Proficiency

Education

Bachelor's Degree in Marketing

Bachelor's Degree in Business Management

Tools

Microsoft Office

CRM Software

Job description

Join to apply for the Customer Service Manager role at Vanguard Dealer Services.

Location: On-Site Eau Claire, WI or Minneapolis, MN (Travel to Eau Claire may be required if based in Minneapolis).

Position Overview

This role focuses on account development with existing customers and supporting sales operations for F&I agencies and automotive dealerships. The Customer Success Manager will play a key role in maintaining and growing revenue by building strong relationships and communicating regularly with customers.

Responsibilities

1. Onboard new customers effectively.
2. Conduct outbound sales and training to promote platform usage, especially for new accounts.
3. Provide customer service and sales support to dealerships.
4. Ensure compliance with relevant state forms and regulations.
5. Maintain accurate CRM records.
6. Assist in outbound marketing efforts with the Sales and Marketing team.
7. Participate in training, tradeshows, and seminars.
8. Contribute to special projects as needed.

Qualifications

• At least 1 year of experience in automotive retail F&I or working with F&I professionals.
• Bachelor’s degree in marketing or business management preferred, but not required.
• Excellent communication skills.
• Highly responsive with strong customer service skills.
• Familiarity with dealership technology.
• Proficiency in Microsoft Office, CRM, and data analysis tools.

What We Offer

• Low-cost medical benefits.
• Fully paid dental and vision coverage.
• 401(k) with employer match.
• Paid time off including vacation, sick, and personal days.
• Professional development support.

We value diversity and encourage candidates from all backgrounds to apply, even if they do not meet every qualification. Our commitment is to create an inclusive workplace where everyone can thrive.