Customer Service Manager

PROMAN Staffing USA; Lombard (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

ProMan Staffing is partnering with our manufacturing client to source and hire a Customer Service Manager to join their team in Lombard, IL. This direct hire opportunity places you at the helm of a growing customer-facing function.

You will lead a team, optimize ERP/CRM usage, coordinate with Sales, Production, Finance and Shipping, and drive continuous improvement to exceed customer expectations. The ideal candidate has 5+ years in manufacturing customer service, proven leadership, and strong

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of manufacturing customer service, sales support, or order management experience.
• Proven success leading and developing high-performing teams.
• Strong ERP, CRM, and Microsoft 365 proficiency; SAP experience preferred.
• Excellent communication, problem-solving, and relationship-building skills.

Responsibilities

• Lead, mentor, and elevate the customer service team to deliver exceptional support.
• Direct and resolve customer inquiries, orders, returns, and escalations.
• Drive quotation, order fulfillment, pricing, and delivery execution.
• Leverage ERP and CRM systems to optimize customer and order management.
• Collaborate with Sales, Production, Finance, and Shipping to exceed customer expectations.
• Analyze performance metrics and implement continuous process improvements.

Skills

Leadership

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

ERP

CRM

Microsoft 365

SAP

Job description

ProMan Staffing is partnering with our manufacturing client to source and hire a Customer Service Manager to join their team in Lombard, IL. This direct hire opportunity

Key Responsibilities:

• Lead, mentor, and elevate the customer service team to deliver exceptional support.
• Direct and resolve customer inquiries, orders, returns, and escalations.
• Drive quotation, order fulfillment, pricing, and delivery execution.
• Leverage ERP and CRM systems to optimize customer and order management.
• Collaborate with Sales, Production, Finance, and Shipping to exceed customer expectations.
• Analyze performance metrics and implement continuous process improvements.

Qualifications:

• Bachelor's degree or equivalent professional experience.
• 5+ years of manufacturing customer service, sales support, or order management experience.
• Proven success leading and developing high-performing teams.
• Strong ERP, CRM, and Microsoft 365 proficiency; SAP experience preferred.
• Excellent communication, problem-solving, and relationship-building skills.

Why Apply?

Join a growing manufacturing organization where your leadership, customer focus, and operational expertise will directly influence customer satisfaction, team performance, and business success. This role offers the opportunity to make a meaningful impact while leading a critical customer-facing function.