Customer Service Manager

Northeast Grocery; Lincoln (NH); On-site; USD 52,000 - 66,000; Full time

Job summary

Northeast Grocery in Lincoln, New Hampshire, seeks an experienced Front End Supervisor to lead customer service desks, checkouts, and related areas. You will train staff, monitor queues, enforce policies, and help drive payroll and budgets.

Ideal candidates have 3+ years in retail, strong organizational and communication skills, and the ability to manage teams while maintaining safety and cleanliness in a fast-paced store environment.

Qualifications

• Must be at least 18 years of age.
• Strong organizational skills and ability to multi-task.
• Ability to manage others and follow-through to achieve objectives.
• Satisfactory performance reviews.
• Strong communication skills.
• Basic literacy and basic computer skills.

Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Enforce company policies, dress code, and system procedures.
• Monitor cash and asset controls.
• Meet or exceed financial goals for departments.
• Communicate and implement company programs.
• Develop Front End and Office Supervisors for bench strength.

Skills

People management

Multitasking

Strong communication

Organizational skills

Basic literacy

Basic computer skills

Education

High School Diploma or equivalent

Tools

Computer applications

Mainframe

Registers

Banking equipment

Job description

Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.
• Perform other duties as assigned and comply with all company policies.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Degree or equivalent.

3+ years of related experience.

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Sitting Occasional 1-3 Hours

Pivoting Constant 5-8 Hours

Squatting/Kneeling Constant 5-8 Hours

Pushing/Pulling Occasional 1-3 Hours up to 75lbs

Lifting Occasional 1-3 Hours up to 50lbs

Lifting Frequent 3-5 Hours up to 25lbs

EQUIPMENT USED

Computer applications

Mainframe

Registers

Banking equipment

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.