Customer Service Team Leader

Price Chopper; Springs (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Price Chopper in Springs, NY is seeking a Front End Supervisor to oversee the Front End operation across customer service desks, registers, vestibule, and related areas. The role focuses on delivering fast, friendly service, adhering to 5S standards, and enforcing company policies and dress code.

You will train and supervise Front End and Office staff, manage payroll and inventories, monitor cash controls, and strive to meet financial goals while ensuring safety and sanitation compliance.

Qualifications

• Must be at least 18 years old with ability to manage others and meet objectives.
• Strong organizational and multi-tasking skills with good communication.
• Satisfactory performance reviews and basic literacy/computer skills.

Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Greet customers, assist with AdvantEdge Card promotions, and monitor service levels.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Maintain cleanliness, safety, and sanitation standards in all areas incl. restrooms.
• Enforce company policies and dress code; monitor cash and asset controls.
• Meet or exceed financial goals and manage supply orders and inventory controls.

Skills

Leadership

Multi-tasking

Communication

Organizational skills

Education

High School Diploma

Tools

Computer applications

Mainframe

Registers

Banking equipment

Job description

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Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.
• Perform other duties as assigned and comply with all company policies.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Degree or equivalent.

3+ years of related experience.

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Sitting Occasional 1-3 Hours

Pivoting Constant 5-8 Hours

Squatting/Kneeling Constant 5-8 Hours

Pushing/Pulling Occasional 1-3 Hours up to 75lbs

Lifting Occasional 1-3 Hours up to 50lbs

Lifting Frequent 3-5 Hours up to 25lbs

EQUIPMENT USED

Computer applications

Mainframe

Registers

Banking equipment

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.